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Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Panera Bread Announces Santhosh Kumar as Chief Information Officer

💸 Adam Seskis has been appointed CEO of RMS, a hospitality property management platform, to spearhead global growth and product innovation. With 25+ years in SaaS and technology, his prior roles include leadership positions at Epiq and Wolters Kluwer. Recently, he consulted on M&A and strategy for private equity firms. RMS, established in Melbourne, serves over 7,000 properties in 70 countries and, with backing from Advent Partners, aims to expand its global presence and enhance hospitality technology solutions.

2 min

Yum! Brands, Inc. Introduces Byte by Yum!

💾 Yum! Brands introduces Byte by Yum!, an AI-driven SaaS platform, to enhance customer experiences across KFC, Taco Bell, Pizza Hut, and Habit Burger & Grill. Joe Park, Chief Digital & Technology Officer, leads Byte by Yum! In the U.S., 300 million digital transactions are processed annually with Byte by Yum!, while globally, 25,000 restaurants use at least one of its products. Benefits include digital transaction growth, improved order accuracy, and increased guest satisfaction. Byte by Yum! replaces legacy systems like Poseidon and Yum! Commerce Platform for streamlined tech use.

2 min

Dine Brands CEO John Peyton to Serve as Interim Applebee’s President

📌 RMS appoints Adam Seskis as CEO to spearhead global growth and innovation. Seskis has 25+ years in SaaS, software, and technology, with expertise in strategy, growth, and business transformation from roles at Epiq and Wolters Kluwer. Recently, he consulted on M&A and commercial strategy for private equity firms. RMS, founded in Melbourne, serves over 7,000 properties in 70 countries and plans to leverage its 40-year guest data history for customer insights.

3 min

Caribbean Tourism Tech Experts Reveal Top 5 AI Innovations and Strategies for 2025

💻 Adam Mogelonsky and Christus Gill, panelists at a hospitality event, highlighted trends in AI for the industry, focusing on enhancing human connections, integrating data for new revenue, and AI chatbots for 24/7 guest service. By 2025, hotels anticipate seamless data integration using advanced APIs. Cybersecurity evolves as AI does, underscoring the need for staff training. AI also aids in preserving Caribbean culture, making local knowledge more accessible. Hospitality leaders are advised to stay abreast of AI innovations for future success.

3 min

The Big Game: The Real Action Is Off the Field

🏈 Super Bowl LIX in New Orleans is expected to generate over $500 million in tourism revenue. Last year, Americans bet $16 billion on the game. Hotels and casinos optimize revenue by pricing and booking seats dynamically, using technology such as controlled deposits and dynamic seating maps. Circa Sportsbook and Mohegan Sun, in partnership with FanDuel, exemplify this strategy. The Super Bowl experience aims to create recurring revenue by attracting guests for other major sporting events throughout the year.

2 min

Enseo Promotes Brian Gurley to Chief Executive Officer

📌 RMS appoints Adam Seskis as CEO, leveraging his 25+ years of experience in SaaS and technology. With a background including Epiq and Wolters Kluwer, Seskis aims to accelerate global expansion and drive innovation focusing on customer experience and product offerings. RMS, with 40 years of guest data, operates in 70 countries across 7,000 properties, ready to enhance its hospitality technology under Seskis' leadership, who holds a law degree from the University of New England.

STUDY: 67% of Gen Z Consider Takeout Essential

🍴 The restaurant industry is expected to see sales growth over four percent in 2025, with employment reaching nearly 16 million jobs, driven by operators balancing value and experience. Consumers seek more than affordability, with 70% interested in tasting events, 52% in private dinners, and 50% in cooking classes. Loyalty programs are influential, increasing traffic for 70% of operators and affecting dining choices of 61% of delivery and over 40% of dine-in customers. Operators anticipate on-premises dining to be crucial for success, with 90% of fine dining and 87% of casual dining businesses emphasizing its importance.

Sonny’s BBQ Names George McAllan as New Chief Growth Officer

📢 RMS appoints Adam Seskis as CEO, bringing 25+ years of SaaS and tech industry experience, including roles at Epiq and Wolters Kluwer. Seskis' focus: global market expansion, product enhancement, and customer experience for the hospitality platform. With 40 years of guest data, RMS aims to innovate personalized guest experiences. Based in Melbourne, RMS serves over 7,000 properties in 70 countries, backed by Advent Partners. Seskis, holding a law degree from the University of New England, has lived 15 years in New York.

HungerRush Partners with Backofhouse.io, Gordon Food Service

🏡 Mademoiselle Conciergerie, a luxury villa rental brand, doubled its portfolio value in 2024 by utilizing property management system eviivo. In 2023, its annual revenue was €470,000, soaring to over €1.2 million with around 2,000 bookings in 2024. Direct bookings constituted 40% of their total reservations. The company, co-founded by Laetitia Denux and Erwann Deverdun in 2022, manages 25 luxury villas over a 250 km region in Languedoc-Roussillon, France. Their properties offer unique amenities, including a lagoon pool and football pitch, catering to guests with tailor-made experiences.

4 min

Securing the Voice Channel: How Hotel Leaders Can Protect Their Brand and Customers from Robocall & Robotext Scams

🚫 Amid increasing robocall scams, 68% of consumers ignore calls from unknown numbers and 87% want businesses to protect them more. Spoofing scams cost MGM Resorts over $30 million last year. A survey showed 94% of contact centers worry about the impact of fraud on outbound calls. To combat fraud, the hospitality industry is focusing on Branded Calling and Call Authentication, with 92% of executives acknowledging their role in customer protection. Additionally, 63% of consumers would respond to branded calls from hospitality brands.

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