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Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Chip City Cookies Scales Beyond 50 Locations

🍪 Chip City Cookies, founded in 2017, partnered with Square in 2020 to fuel its nationwide expansion from 5 to over 50 stores across nine states. Utilizing Square’s restaurant platform, Chip City optimizes from point-of-sale to loyalty programs, enhancing customer experiences and operational insights. This tech-driven growth strategy helped secure $17.5M in venture capital from Danny Meyer’s Enlightened Hospitality. The brand focuses on innovation with new flavors, social engagements, and rewards, driving significant repeat business.

2 min

Smoothie King CEO Wan Kim to open fast-casual Flock & Fresh

🍗 Wan Kim, CEO of Smoothie King, will expand his restaurant portfolio by opening Flock & Fresh in winter 2025 or early 2026 at Dallas' Old Town Shopping Center. The 2,600 sq. ft. space will seat 42 inside and 42 on an open-air patio. Flock & Fresh will feature wellness dining with cage- and hormone-free chicken, and a variety of house-made sauces. Kim also opened Nuri Steakhouse ($20M) in August 2024 and JOA Grill in 2023.

3 min

The Future of Travel & Hospitality Advertising Runs on Conversion APIs

📱 Hospitality marketers face challenges due to user-level signal loss and outdated tracking methods. Conversion APIs (CAPIs) offer solutions by sending conversion events directly to platforms like Meta or TikTok, bypassing browser limitations. CAPIs enable better targeting and attribution, improving return on ad spend (ROAS) by double digits for some brands. IT teams are crucial for implementing CAPIs through secure data pipelines, identity resolution, and privacy compliance. This approach enhances media performance and aligns advertising investments with business results.

3 min

Modernizing Gratuity: How Technology is Reshaping Tip Management in Hospitality

💰 Riverside Hotel in Boise, Idaho, automated its tip management using TipHaus with Oracle, benefiting over 400 employees, including 150 tipped staff. Previously reliant on cash payouts, Riverside faced transparency and administrative challenges. By adopting this technology, they eliminated cash tip outs and reduced manual errors, saving over 40 hours a month in calculations. Complaints about tips dropped to zero, with staff now receiving earnings twice weekly, enhancing morale and trust.

1 min

Scaling Restaurant Tech: Lessons from the RTN Town Hall

💻 Tony Fernandez, CEO of MTech Mobility, and Richard Newman, Chief Strategy Officer at Scale Computing, discussed challenges in scaling restaurant technology. Fernandez compared the process to solving a Rubik’s Cube, emphasizing unique solutions. Newman highlighted cost control as crucial, warning about spiraling expenses. Tim Tang from Hughes advised ensuring technology offers clear value to franchisees. Newman further stressed the need for a stable, scalable infrastructure and cautioned against transactional vendor agreements that hinder growth.

1 min

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The Compton Appoints Emily Reynolds as Director of Sales and Marketing

🏨 August 29, 2025, Bentonville, Arkansas: The Compton, an independent lifestyle hotel, will open this fall. Emily Reynolds, with nearly 20 years of hotel strategy experience, is appointed as director of sales and marketing. Previously at Phoenix American Hospitality, she generated $31M in revenue across Arkansas and Louisiana. The Compton, inspired by conservationist Dr. Neil Compton, aims to be a hub for adventure and culture, reflecting Northwest Arkansas's spirit. Managed by Practice Hospitality, it seeks to enrich the Ozarks community.

Six Senses Signs Landmark Hotel in Bangkok’s Historic Silom District

🏨 Who? Six Senses and Narai Hospitality Group. When? August 29, 2025 (announcement), opening in 2028. Where? Silom, Bangkok, Thailand. What? Six Senses Bangkok joins Hatai development, replacing iconic Narai Hotel. How? Featuring 100 rooms, a 700m² suite, and eco-friendly design targeting LEED and WELL Gold certifications. Why? To honor Narai Hotel's legacy with sustainable development. Also, part of IHG's luxury portfolio. The Hatai site will include retail, dining, and community spaces over 6,000m².

Hidechika Takasaka Appointed President of Okura Nikko Hotel Management

📈 August 29, 2025, Tokyo: Hidechika Takasaka becomes President of Okura Nikko Hotel Management, part of Hotel Okura Co., Ltd. With over 35 years in financial services, he joined the group in 2024 as a senior executive. Okura Nikko operates ~80 hotels in Japan and Asia. Takasaka aims to blend omotenashi (Japanese hospitality) with international standards, supporting tourism growth. Previously, he worked at Dai-ichi Life Insurance since 1987.

3 min

Shiji and HyperGuest partner to expand global hospitality distribution

🛠️ August 28, 2025, Barcelona: Shiji Horizon Distribution, a global hospitality leader, partners with HyperGuest to enhance real-time B2B connectivity. This strategic move allows Shiji’s hotel partners to leverage HyperGuest's network for increased direct bookings and broader market reach. HyperGuest simplifies distribution by removing intermediaries, offering centralized control and secure transactions. Shiji serves over 91,000 hotels worldwide, underscoring its commitment to innovative solutions in the hospitality industry.

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