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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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  • 3 min

Chatrium hospitality selects Shiji PMS to accelerate digital transformation and scalability

🏨 Chatrium Hospitality, based in Thailand, partners with Shiji for digital transformation, implementing Shiji Enterprise Platform on October 15, 2024. Chatrium manages 11 properties under two brands with over 3,100 keys in Thailand, Myanmar, and Japan. The first to adopt the new system, Chatrium Hotel Riverside Bangkok, enhances guest experience with Shiji PMS and cloud solutions. Shiji Group, founded in 1998, now has over 5,000 employees, 80+ subsidiaries, operates in 31 countries, and serves 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.
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  • 4 min

It’s Never Too Late to Define—or Redefine—Your Core Travelers

🏨 Recent reports indicate an increase in travelers choosing trips closer to home, with hoteliers needing to examine demographics, such as geographic locations and purchasing behavior, to tailor guest experiences. A 2023 Morning Consult poll reveals 52% of Millennials and Gen-Z adults took three or more leisure trips in the past year, despite inflation pressures. Key trends include remote work, extended stay, bleisure travel, and health and wellness. Revenue management insights guide hoteliers in marketing strategies, focusing on segmented revenue performance, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR). Personalization is expected by travelers, with data on preferences used to enhance the guest experience. Guest feedback is crucial, with the best practice being to solicit it within 48 hours of departure. Geoff Roether of IDeaS emphasizes using traveler data to improve their experience.
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  • 1 min

At MURTEC Executive Summit: Robots to the Rescue

🤖 MURTEC Executive Summit 2024 is set for October 21-23 at the Fairmont Grand Del Mar in San Diego, featuring sessions like "Robots to the Rescue." Qualified restaurant technology executives can attend for free with a $500 waiver using the code COMP500. Attendance is exclusive to industry operators with restrictions, while solution or service providers require sponsorship. Registrations are subject to approval.
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  • 2 min

Derisking Innovation: How AI and Tech Are Empowering Chefs to Break Through the Next Culinary Frontier

🥣 Large restaurant chains and hotels prioritize balancing innovation and safety, employing new techniques like koji-cultured dry aging and controlled fermentation. AI advancements now allow the incorporation of peer-reviewed studies into validation plans, aiding compliance with food safety auditors. The Food Safety Modernization Act focuses on prevention, but technology enables chefs to use compliance for culinary innovation. Mark Haas, CEO of D&H Technologies and Helmsman Group, with over 30 years of experience, drives this innovation through AI-powered platforms like Regulate®.
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  • 4 min

Hospitality America Strengthening its Tech Stack to Enhance Business Intelligence and Decision Making

💻 Hospitality America is advancing its technology by integrating business intelligence across its hotels, with Wes Cargen as the vice president of business intelligence. The investment aims to provide real-time insights, actionable data, and enhance forecasting for agile management. Leveraging an AI-enabled Microsoft tenant, the company plans to automate processes and enhance personalization and retention strategies. Hospitality America intends to build internal dashboards and reporting tools to support decision-making, predict maintenance needs, and optimize revenue management. Cargen's background includes experience with Actabl (ProfitSword) and a 15-year history with Hospitality America. The enhanced BI capabilities are anticipated to improve asset performance and return on investment for owners and investors.
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Redefining the Norm: Innovative Operating Models in Hospitality – Rocco Bova

🏨 Rocco Bova, an experienced hotelier and consultant, discussed innovative hospitality business models on Oct. 11, 2024. He stressed the importance of human connection in luxury service and shared his journey from a 13-year-old waiter to managing luxury hotels. Bova highlighted challenges in incorporating technology into hospitality, introduced a new profit-sharing hotel business model, and offered strategies for positive workplace culture and driving change in conversations with hotel owners and leaders.
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  • 2 min

SevenRooms Launches Text Message Marketing to Help Restaurants Reach their Guests More Effectively

📘 Konnect, an HR firm, and TREW Capital Management, owner of Rubio’s Restaurant Group, entered a multi-year partnership to enhance HR services for Rubio’s. Founded in 1983 and operating 85 locations in California, Nevada, and Arizona, Rubio’s looks to improve workforce management and training via Konnect’s expertise and learning management platform, KonnectEd, aiming to standardize HR infrastructure and support Rubio’s growth.
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  • 11 min

The evolving role of experiences in travel

🏖️ The global travel experiences market offers a $1 trillion opportunity, with paid, structured tourist activities accounting for $250 to $310 billion per year and expected to grow over 14% annually by 2025. As of 2023, nearly half (47%) of experience bookings still occur offline, yet digital platforms continue to disrupt the industry. McKinsey's 2024 survey reveals 52% of Gen Zers splurge on experiences, prioritizing them over other travel costs, in contrast to 29% of baby boomers. The report by McKinsey and Skift highlights the crucial components for creating memorable experiences and the potential for online booking platforms to simplify the fragmented market.
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