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Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

Industry Visionary Skip Kimpel Launches Magicgate, a Consultancy to Help Hospitality Harness the Power of XR, AI and Next-Gen Tech

📑 Konnect, an HR service provider, partners with TREW Capital Management, owner of Rubio's Restaurant Group, to offer HR services and a learning platform for Rubio's. Founded in 1983, Rubio's has 85 locations in California, Nevada, and Arizona. The partnership aims to provide industry-leading HR services and a tailored learning management system, KonnectEd, enhancing employee relations, payroll, benefits, and fostering continuous learning. The focus is on streamlining workforce management and ensuring operational efficiency across all Rubio's locations.
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  • 3 min

AI-Driven Cyberattacks: Why Hotels Must Reinforce Defenses by 2025

🔒 In 2024, the average cost of a ransomware attack is $4.88M. By 2025, sophisticated booking fraud, including phishing sites and fake holiday deals, and AI-powered cyberattacks are expected to be regular occurrences. Nearly all security leaders (93%) anticipate AI-powered cyberattacks daily by 2025, which can autonomously adapt and evolve. The hospitality industry, with its wealth of personal and financial guest data, is a prime target. Organizations are encouraged to join initiatives like RH-ISAC to share intelligence and best practices.
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Why Hotels Need Bold IT Leadership Now

💻 With 85% of IT leaders viewing CIOs as changemakers, it's crucial for hotel CIOs to drive progress and discard outdated legacy thinking. Centralized data systems ensure data-driven strategies and adaptability to guests' behaviors, essential for targeting Gen Z customers. Additionally, the adoption of cloud-based management systems increases productivity and profitability, while compliance with privacy regulations is streamlined. Cybersecurity is paramount, as 31% of hospitality providers have experienced data breaches, necessitating rigorous staff training and consistent enforcement of security protocols.
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Mews Introduces All-in-One ePOS and Payments Terminal to Streamline F&B and Hotel Operations

🍴 Famous Foods Street Eats at Resorts World Las Vegas selected Agilysys InfoGenesis POS, guest-facing kiosks, and additional solutions for its 24,000 square-foot dining area featuring 16 stalls. Since 2021, visitors could order and pay via interactive kiosks. The upgrades enable real-time menu and price changes, SMS notifications for order readiness, and player point payments integration. The system includes 34 IG Kiosks, Agilysys Pay, Agilysys Analyze, and a Kitchen Display System for improved efficiency and guest experience.
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Sapia.ai Adds Tool for Interview Management in High-Volume Hiring

💱 Konnect, an HR service provider, partners with TREW Capital Management to deliver HR services and a learning platform for Rubio’s Restaurant Group. Rubio’s, founded in 1983, operates 85 locations in California, Nevada, and Arizona. Konnect will streamline workforce management for Rubio's, ensuring compliance and operational efficiency across all locations, and will provide tailored training programs through its learning management system, KonnectEd.
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Tripadvisor Launches Immersive Resort Tour for Paradisus by Meliá on FireTV and Alexa

🍴 Famous Foods Street Eats at Resorts World Las Vegas selected Agilysys InfoGenesis POS and guest-facing kiosks to enhance 16 culinary stalls over a 24,000 square-foot area. Launched in 2021, the interactive kiosks allow diners to order, pay, and receive SMS alerts when food is ready, improving efficiency and guest satisfaction. The system’s flexibility permits real-time menu and pricing updates without downtime. Agilysys was chosen for its robust, user-friendly technology, proven in the hospitality industry, offering innovative, flexible solutions and strong customer support.
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Lead with Innovation: Don’t Miss the Keynote by Scott Steinberg at MURTEC Executive Summit

📈 The MURTEC Executive Summit 2024 is slated for October 21-23 in San Diego, featuring sessions on experiential loyalty, brand innovation, dynamic pricing, and robotics. Qualified restaurant technology executives can register for free with a $500 value using the code COMP500. The summit targets full-service, QSR, fast-casual restaurants, foodservice operators, and related hospitality sectors, excluding technology providers unless via sponsorship. Registrations undergo review for approval.
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Square Launches Orders Platform

🏝 Kempinski Hotels launched "Responsible Meetings & Events" in partnership with EarthCheck, to enable sustainable event planning. The initiative includes VenueCheck and EventCalculator tools for assessing and reducing events' environmental impacts. Kempinski, with 43 EarthCheck-certified hotels (7 Gold, 21 Silver, 15 Bronze), aims for all certified hotels to enroll by end of 2025. Currently, 18 Kempinski hotels have VenueCheck verification, 12 more are in progress. The tools align with ISO 20121 Event Sustainability Management Systems, aiding in compliance, reporting, and sustainability leadership.
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Meeting the Expectations of Gen Z and Millennial Travelers: A Digital-First Approach

🏖 Millennials and Zoomers value personalized travel experiences, with Zoomers 2.5 times more likely to desire personalized service than Baby Boomers. AI helps analyze social media to create personalized traveler profiles, impacting choices like room temperature and amenities. WiFi is essential for younger travelers who expect connectivity. 58% of Millennials and Zoomers prefer a travel agent for booking a major trip, and 55% of Zoomers use smartphones for bookings. Travel and hospitality must offer personalized, unique, and cost-effective experiences with visibility into trip data and costs. Sustainability is also a priority, with operators expected to adhere to social and environmental standards, and AI is used to manage sustainability data.
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