Posts by author

Tony Loeb

2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
View Post
  • 4 min

Aimbridge Hospitality Revolutionizes Frontline Worker Experience with UKG

🏨 Aimbridge Hospitality, leveraging UKG solutions, enables 45,000 hourly U.S. employees to choose shifts flexibly, enhancing work-life balance. Ann Christenson, Aimbridge's CHRO, revealed the integration of advanced scheduling to attract a modern workforce. With UKG Pro mobile app, over 12,000 employees self-schedule at 1,100 U.S. properties. Aimbridge received the 2023 UKG Innovation Award for their efforts. 47% of global employees in 2024 find flexible scheduling highly desirable.
View Post
Share
View Post
  • 3 min

Whataburger Announces CEO Transition

🏖️ The World Travel & Tourism Council (WTTC) released the 2024 Economic Impact Trends Report, revealing the U.S. as the leading Travel & Tourism market with a $2.36 trillion contribution to the economy. China followed with $1.3 trillion, and Germany with $487.6 billion. India's rise to the 8th spot at $231.6 billion, from the 10th, marks its growing sector influence. China's Travel & Tourism sector grew by 135.8% in 2023. International visitor spending is expected to grow by 16% to $1.9 trillion, while domestic spending is projected to reach $5.4 trillion, up 10.3% from 2019. Travel & Tourism investment increased by 13% in 2023, hitting over $1 trillion.
View Post
Share
View Post
  • 3 min

Playa Bowls Sold

💻 Nobu Hotels enhances its luxury service by upgrading to AI-powered wired, wireless, and SD-WAN infrastructure based on Zero Trust principles, utilizing HPE Aruba Networking solutions. The network improves connectivity for mobile, IoT, and AI applications, including an AI Concierge accessible via voice assistant or mobile app. The connectivity vision focuses on a secure, personalized guest experience using AI and IoT for services like smart rooms and operational efficiencies. IoT technologies employed include door automation, security cameras, and climate control, while operational systems feature POS devices and housekeeping automation tools like HotSOS. Nobu's upgraded network also enables streamlined management and worldwide one-click workflow automation, meeting the demands of a luxury hospitality brand in a competitive, post-pandemic market.
View Post
Share
View Post
  • 3 min

Tock’s 10-Year Journey: From Alinea to American Express

🍴 In December, Tock, a reservation platform created for Chicago's three-star Michelin Alinea, celebrates its 10th anniversary. Alinea reduced no-shows from 25% to under 2% with Tock. Founded in 2014, Tock expanded beyond fine dining, a market with only about 500 top-accredited restaurants in the U.S., to the hotel industry. American Express plans to acquire Tock for $400M from Squarespace pending a deal closure by year-end, subject to the Department of Justice review.
View Post
Share