Tony Loeb

💻 AI systems in Quick Service Restaurants (QSRs) minimize human error, accelerating order processing, hence enhancing customer experience. AI assists in trend analysis, identifying peak times, popular items, and guiding inventory management, also aiding in staff scheduling. U.S. restaurants annually waste 22-33 billion tons of food, but AI can mitigate this by updating inventories, making sustainable recommendations, and promoting underperforming menu items. AI adoption is increasing among QSRs, promising improved experiences for customers and staff while boosting cost efficiency.

🏨 According to a Deloitte survey, 45% of hoteliers report fragmented technology in their tech stack hinders delivering exceptional guest experiences. Hotels must shift to an interconnected ecosystem, with a modern Property Management System (PMS) at the core, to enhance the guest journey. This approach allows for integrated booking, shifts focus to guest-centric metrics like Revenue Per Available Guest (RevPAG), and supports dynamic packaging, leading to increased satisfaction and revenue. Transitioning from manual to automated systems, overcoming the challenge of replacing established processes, and adopting a transformational mindset are essential for hotels to capitalize on technology, encouraging additional guest spending and loyalty.

🛌 Aimbridge Hospitality partners with UKG to offer AI-powered flexible scheduling to its 45,000 hourly U.S. employees, improving work-life balance and earning the 2023 UKG Innovation Award. Using the UKG Pro mobile app, 30% of Aimbridge's workforce can trade shifts across 1,100 U.S. properties. Nearly half (47%) of global employees find flexible/self-scheduling highly desirable in 2024. Aimbridge also leverages UKG Talk for streamlined communications and plans to utilize AI-assistant UKG Bryte™ for guiding employees on PTO policies.

🏨 Aimbridge Hospitality implements AI-powered UKG Pro suite for its 45,000 hourly U.S. employees to offer flexible, gig-like shift picking. Aimbridge, managing brands like Hilton and Marriott, competes for talent by gigifying its workforce, improving employee flexibility and satisfaction. The company received the 2023 UKG Innovation Award for its scheduling approach. 12,000 employees, or 30% of the hourly workforce, have traded shifts across 1,100 U.S. properties. The UKG suite also includes UKG Talk, a communications platform, and UKG Bryte™, an AI assistant.