Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

3 min

Amadria Park taps Shiji’s Daylight PMS and Infrasys POS to drive personalized hospitality across Croatia

💻 Amadria Park, a leading Croatian hotel group, has adopted Shiji’s Daylight PMS and Infrasys POS to enhance operations across its 12 hotels in Opatija, Zagreb, and Šibenik. The implementation, announced on August 6, 2025, covers 200 workstations and three legal entities, aiming to streamline processes and improve guest experience. This move is part of a digital transformation to modernize Amadria Park's operations while maintaining its tradition-driven service.

1 min

Visibility as a Competitive Advantage: How Raines Wins by Showing Up – David Tart

📈 David Tart, managing partner at Raines, discusses the company's focus on visibility to foster a strong culture amid rapid growth. Key strategies include intentional leadership, internal events, and cross-training, especially during phases like the HP Hotels acquisition. These efforts provide career opportunities and unify the team.

2 min

Otelier Rebuilds IntelliSight to Unify Hotel Financial and Operational Data

💻 SoundHound AI Inc. and Acrelec are rolling out advanced voice-enabled drive-thru systems worldwide. With over 25,000 installations and support for 80,000 global tech deployments, including McDonald's and Dunkin', these systems integrate with SoundHound's AI to streamline ordering via automated assistants. This boosts convenience and operational efficiency, aiding restaurants facing labor shortages. SoundHound’s tech, now in over 10,000 restaurant locations, is driven by billions of voice queries annually.

3 min

American Express, Toast Partner to Personalize Hospitality Experiences

🍴 American Express and Toast are partnering to enhance dining experiences across the U.S. In 2024, American Express acquired Rooam and Tock, adding 7,000 restaurants to its network, complementing the 20,000 on Resy. American Express Card Members spent over $87 billion on dining in the U.S. in 2024. New tools will be implemented in 2026 to provide personalized hospitality, increasing guest loyalty and restaurant visibility on platforms like Resy and Tock.

2 min

Hostaway Unveils AI Auto Reply for Instant Guest Communication

💻 SoundHound AI Inc. and Acrelec partner to revolutionize drive-thrus globally, integrating voice AI in 25,000+ installations. SoundHound's tech, deployed in over 10,000 restaurants, processes billions of queries annually. This system enhances order efficiency, freeing staff for other tasks. The collaboration supports leading brands like McDonald's and Dunkin', amid rising demand for AI to meet customer needs and labor challenges. Visit SoundHound's website for more on their advanced solutions.

5 min

Closing the AI Gap in Hospitality: Why Hotels Need Industry-Trained Intelligence, Not Guesswork

📈 The hospitality industry contributes over $550 billion annually yet receives less than 0.004% of data for AI training. Compared to legal (76%), finance (14%), and healthcare (10%) data contributions, AI struggles to understand hospitality-specific needs. With predictive models offering limited insights, causal AI provides more accurate demand forecasts, up to 95%, boosting RevPAR by 18% and direct bookings by 27%. This AI shift saves operators over 15 hours weekly, enhancing revenue planning and guest engagement.

5 min

How Sustainable Tech Is Reshaping the Guest Experience

💻 In 2025, hospitality brands are using smart systems and AI to achieve up to 33% energy reductions, 40% water savings, and a 21% cut in greenhouse gas emissions. Artyzen Habitat Hengqin Zhuhai in China implemented sensor-driven heat pumps, while Four Seasons Madrid reduced food waste by 30% with AI, saving €88,000 annually. 80% of hotels offer mobile check-in and digital keys, with 66% of travelers influenced by sustainability in their hotel choices.

2 min

Starbucks Scales Operational Excellence with Green Apron, AI-Powered Service

☕ Starbucks aims for service times under 4 minutes for counter and drive-thru; average drive-thru time is 3 minutes 20 seconds at over 7,600 locations. The company will remodel 1,000 U.S. stores by 2024, with a $150,000 investment per store. A new prototype debuts in fiscal 2026, focusing on community coffeehouses. Starbucks Rewards, with 34 million members, will be revamped by 2026 to deepen loyalty and engagement, moving away from a discount-focused strategy.

2 min

Journey Secures $7.7M to Bring AI-Powered Loyalty to Independent Hotels

💻 SoundHound AI Inc. and Acrelec have partnered to introduce voice-enabled drive-thru systems globally. With over 25,000 installations and support for 80,000 tech deployments, Acrelec collaborates with brands like McDonald's. SoundHound’s AI, already in 10,000+ restaurants, enhances efficiency by automating order processing. This solution aims to modernize drive-thrus, improve customer experience, and address labor shortages. SoundHound handles billions of queries annually, offering seamless, future-ready restaurant solutions.

2 min

Travel Tech Veteran Anurag Mittal Joins Guestara as Co-founder to Spearhead Global Growth

💻 SoundHound AI Inc. and Acrelec announced a strategic partnership to enhance drive-thrus worldwide with AI voice technology. SoundHound’s AI, already in over 10,000 restaurants, integrates with Acrelec's systems, improving order efficiency and staff optimization. With 25,000+ drive-thru installations globally, Acrelec supports major brands like McDonald's and Dunkin'. This partnership addresses restaurant labor shortages and operational demands, aiming to modernize and streamline customer experiences.

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