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Tony Loeb
2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
Hotels Are Overspending on CAC Just to Lose Guests Faster
🍕 Little Caesars partners with Serve Robotics to offer autonomous pizza deliveries via Uber Eats in Los Angeles. Serve's robots, capable of carrying four large 16-inch pizzas, are already operational in Los Angeles, Miami, Dallas, and Atlanta. This initiative aligns with Little Caesars' goals of innovation and reducing environmental impact. The collaboration aims to enhance delivery efficiency using Serve's third-generation robots, with more U.S. cities to follow. Access this service on the Uber Eats app.
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TPG Hotels & Resorts Deepens Partnership with Stayntouch for Its Independent Portfolio
🚗 Little Caesars partners with Serve Robotics to deliver pizzas via autonomous robots in Los Angeles through Uber Eats. Serve's robots, active in LA, Miami, Dallas, and Atlanta, can carry four large 16-inch pizzas and maintain their temperature. This collaboration aims to innovate service delivery while reducing environmental impact. More U.S. cities will follow soon, enhancing reliability and sustainability in delivery. Autonomous delivery is accessible via the Uber Eats app.
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Legion Enhances WFM Platform with AI-Powered Scheduling and New Mobile Assistants
🍴 American Express and Toast are collaborating to enhance dining experiences in the U.S. through tools combining Resy, Tock, and Toast technologies. In 2024, American Express invested in Rooam and acquired Tock, adding 7,000 new venues to a network with 20,000 Resy locations. Toast innovations, like Digital Chits, aim to boost restaurant efficiency. American Express Card Members spent over $87 billion on dining in 2024. Product launches begin in 2026 for personalized guest experiences.
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Start-Up Spotlight: A Smarter Way to Stay Safe
💻 Vanessa Osbourne founded Smart Hotel Manager, launching the Live Safety platform in 2023. The app, designed for hotel teams, offers real-time emergency guidance, compliance tracking, and multilingual training. A pilot with Remington Hospitality at nine properties improved response times and staff engagement. The company has 14 team members and plans international expansion. Additionally, Smart Hotel Manager's nonprofit, Lanterns for Light, built a solar-powered digital library in Sega, Kenya, promoting digital education and safety training.
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How AI Can Help Hotels Leapfrog the Tech Gap
💻 McKinsey and Harvard Business Review report ranks the hospitality sector at 1.875 on a digitalization index, below the 3.025 cross-industry average. Over 80% of hotels spend up to two workdays weekly on manual reporting (State of Distribution 2025). AI is increasingly used, with 71% of U.S. adults open to using it for travel planning, though hotels risk outdated info if not integrated. MCP aids real-time hotel data access. AI boosts efficiency, notably in sales prospecting.
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Automated Pizza Vending Expands in California
🍴 American Express and Toast, in 2024, enhance hospitality across U.S. restaurants utilizing Resy and Tock. They integrate Toast’s technology like Digital Chits, improving guest experiences and visibility via Local by Toast app. In 2024, American Express purchased Rooam and Tock, expanding to 27,000 restaurants globally. Toast features, such as Digital Chits and ToastIQ, aid restaurant operations. American Express Card Members spent over $87 billion on U.S. dining in 2024. New features launch in 2026.
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Hoteliers: Time to Rethink Training Before Your Next New Hire Walks Out
📱 Gen Z and millennials demand instant, mobile-based training aligned with their learning style. Studies reveal that 85% of participants prefer microlearning, improving retention rates by 20-60%. AI tools personalize and track training, transforming it into a strategic asset. Hotels enhancing guest experiences with tech like keyless entry should equally invest in modern training to reduce turnover. Eran Heffetz, co-founder of Bites, emphasizes adapting learning to mobile platforms for longer employee retention and improved service.
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MarginEdge Expands AI Suite tWith Sales Forecasting, Recipe Building and Invoice Automation Tools
🍴 American Express and Toast are collaborating to enhance personalized dining experiences in the U.S. In 2024, American Express acquired Rooam and Tock, expanding their dining network to 27,000 venues. American Express Card Members spent over $87 billion on dining in 2024. The partnership plans to integrate Resy, Tock, and Toast’s technologies, with new features starting in 2026. This aims to boost restaurant visibility and efficiency, driving loyalty and growth through smarter services.
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Little Caesars Launches Autonomous Robot Delivery
🍴 American Express and Toast are collaborating to enhance dining experiences at restaurants in the U.S. In 2024, American Express acquired Rooam and Tock, adding 27,000 venues to its Global Dining network. U.S. Card Members spent over $87 billion on dining in 2024. The partnership will integrate Toast’s technology with Resy and Tock services. New features will begin rolling out in 2026 to provide more personalized hospitality.
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