Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Fraud Is Eating Away at Restaurant Profits — Literally

💸 Gig workers, restaurants, and consumers are impacted by fraud in food delivery. Gig workers lose earnings to scams, with fraudsters using cloned apps to unfairly grab jobs. Restaurants face direct losses and promotional abuses affecting profits, especially small businesses. Consumers sometimes exploit refunds, undermining platform trust. Fraud leads to tightened rules, slower payments, and reduced customer retention, causing financial strain across all parties involved.

2 min

AI Efficiency Soars: Today’s Models Rival 100x Larger Older Systems

💻 Mistral 7B, a 7-billion-parameter language model, outperforms Llama 2 13B, which has almost twice the parameters. Over the past 18 months, AI research shows smaller models trained with high-quality data can outperform larger ones. DeepMind's Chinchilla demonstrated a 70-billion parameter network beating GPT-3’s 175 billion. Newer sparse models like Mixtral 8x7B enhance efficiency by using specialist sub-networks. Leaner AI models reduce costs and latency, benefiting sectors like hospitality by lowering energy usage and expenses.

2 min

Ex-Food Network star Paula Deen closes The Lady & Sons and Chicken Box restaurants in Savannah, Ga.

🏥 Paula Deen, 78, announced the closure of The Lady & Sons and The Chicken Box in Savannah, GA, after 30 years, effective July 31. Though the reason remains undisclosed, she thanked patrons for 36 years of support. Deen's four other restaurants in Nashville, Pigeon Forge, Myrtle Beach, and Branson will continue operations. Her Food Network show was canceled in 2013 following a legal deposition. Her YouTube channel has over 583,000 subscribers.

4 min

Why Hotel Brands Are Turning to Digital Twins to Solve Their Toughest Operational Challenges

📈 Between rising labor costs and flat RevPAR, hotel leaders are using Matterport's digital twin technology to streamline operations, cut costs, and enhance sustainability. Digital twins help with staff training, remote evaluations, and renovation decisions, reducing project travel costs by up to 53%. With immersive 4K imagery and 3D lidar, operators improve brand consistency and decision-making. Despite misconceptions, digital twins offer time-efficient, scalable solutions for properties of all sizes, meeting modern travelers' expectations.

1 min

OYO Taps IBS Software to Power Global Tech Overhaul

💳 ROH partners with Small Luxury Hotels of the World to become the preferred payments platform for over 620 luxury hotels in 90 countries. The platform automates payment operations to enhance profitability. Jess Conroy, CEO of ROH, and Richard Hyde, COO of SLH, emphasize efficiency improvements. The WestHouse Hotel in New York is already benefiting from the system, allowing staff to focus more on guest experiences and revenue activities.

1 min

Epson OmniLink® TM-m50II-H POS Receipt Printer Delivers Performance, Versatility & Style

📰 Epson America, an industry-leading innovator in POS and label printing, introduces the OmniLink® TM-m50II-H, a thermal receipt printer with print speeds up to 500 mm/sec. Designed for high-volume retail and hospitality sectors, it combines performance and style with advanced connectivity. Its compact, water-resistant (IPX2 rated) design allows for versatile configurations in tight spaces, supporting both top-exit and front-exit orientations.

2 min

SoundHound AI, Acrelec Partner to Power the Next Generation of AI-Powered Drive-Thrus

🛑 SoundHound AI Inc. and Acrelec are partnering globally to enhance drive-thru systems with voice AI, integrating SoundHound’s technology and Acrelec’s digital solutions. Over 25,000 drive-thrus worldwide, including brands like McDonald's, will benefit from streamlined, automated ordering. With 80,000 technology deployments globally, SoundHound's voice AI is already in 10,000+ locations. This partnership addresses labor shortages and high operational demands, focusing on customer experience and efficiency.

1 min

The Secret Sauce: The Impact of AI and Automation In Food Service IT Infrastructure

💻 AI and automation are transforming restaurant IT. By integrating AI-driven, self-healing infrastructure, restaurants boost system uptime, performance, and data security. This tech reduces downtime, cuts operational costs, and simplifies management across multiple locations. Predictive analytics, automated maintenance, and scalable platforms meet digital demands, enhancing customer experiences. By automating troubleshooting, IT teams prioritize innovation and growth. Investing in AI-powered IT is crucial for adapting to evolving needs and ensuring long-term success.

1 min

Small Luxury Hotels of the World Taps ROH as Preferred Payments Partner

💵 ROH partners with Small Luxury Hotels of the World (SLH) to become the preferred payments platform for over 620 luxury hotels in 90 countries. ROH's technology boosts hotel profitability by automating payment processes, enhancing cash flow and allowing staff to focus on guest services. Endorsed by Jess Conroy, CEO of ROH, and Richard Hyde, COO of SLH, the system is already operational at WestHouse Hotel New York.

1 min

The Four Ps of Guest Experience: How to Know, Grow, Engage, and Include Your Guests – Danica Smith

📝 Danica Smith, a Hospitality Daily correspondent and founder of MorningStar GX, explores her innovative Four Ps framework for guest experience: Personal, Purposeful, Playful, and Participatory. Danica emphasizes moving personalization beyond data points and highlights the role of travel as a catalyst for personal growth. Playful and participatory experiences are crucial for guest loyalty. Hospitality leaders aiming to enhance guest experiences and boost business performance should tune into this valuable discussion.

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