Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Delivery is Disrupting Operations—Here’s How Restaurants Are Reclaiming Control

This article was written by Hospitality Technology. Click here to read the original article But the operational downside is real. Kitchens have to juggle two worlds at once: serving tables…

2 min

Fingermark Integrates NVIDIA Technology

📶 Dense Air rebrands to IONX Networks, aiming to tackle mobile coverage issues like dropped calls and dead zones. CEO Jim Estes and CRO Mark Meuleman emphasize their commitment to improving connectivity for enterprises and operators using scalable, cost-effective solutions. IONX adopts a shared, multi-operator approach, integrating small cell technology and shared spectrum to enhance network performance. The rebrand includes a new visual identity and messaging focused on customer-centered solutions for seamless connectivity.

2 min

Breaking Up Is Hard to Do: How to End Tech Vendor Relationships Without Breaking Your Business

💻 Between 2020 and 2023, Ivar’s and Kidd Valley Restaurants, led by Patrick Yearout, severed ties with 11 vendors. During the 2025 National Restaurant Association Show, Yearout shared insights on ending vendor relationships, emphasizing documentation, cross-departmental reviews, and professional breakups. Key steps include spotting early issues, planning data migration, and communicating changes. This strategic approach protects brands and ensures technology aligns with evolving business needs.

2 min

NRA 2025: Key Takeaways From the Restaurant Technology Network

🍽 Courtney Radke from SageNet highlighted at the National Restaurant Show in 2025 that technology investments in restaurants are essential, not optional. Emerging brands benefit from early tech adoption, while established brands risk costly delays. The digital gap is closing with accessible solutions like Starlink and private 5G. Christopher Sebes observed numerous new POS platforms and noted the mainstream growth of VoiceAI in restaurants. Toast has emerged as a strong enterprise competitor in the industry.

1 min

How INSETE Used Reviewpro to Elevate Greek Hospitality

Conclusion ‍ INSETE’s partnership with Reviewpro Reputation highlights the powerful role of data in shaping the future of hospitality, not just at the property level, but on a national scale. By…

1 min

WATCH: How Domino’s Pizza Leverages ‘Tensions’ in Product Development

💻 Christopher Thomas-Moore, ex-SVP and Chief Digital Officer at Domino’s, unveiled tech strategies at MURTEC 2025: Experience Matters. Domino’s achieved digital excellence with innovative e-commerce, loyalty, and retail tech under his leadership. The three-minute video highlights “CTM’s” influence in restaurant technology and digital transformation to boost customer loyalty.

2 min

Mirai’s New Booking Engine Is So Fast, Guests Might Actually Finish Booking

📶 Dense Air rebrands as IONX Networks to enhance mobile coverage solutions. IONX, led by CEO Jim Estes, focuses on resolving poor cellular coverage issues with scalable, secure solutions. With a customer-first approach, they target enterprises, operators, and property owners, offering improved connectivity through small cell technology and shared spectrum. Chief Revenue Officer Mark Meuleman emphasizes their commitment to fast, cost-effective solutions. IONX aims for seamless mobile experiences by addressing connectivity challenges. More at [IONX Networks](https://www.ionxnetworks.com/).

2 min

Unified Customer Interactions: The Power of Real-Time AI Analysis

💻 Hospitality professionals leverage AI to enhance guest experiences. AI systems track interactions, maintaining context across time and channels, allowing staff to offer personalized service without guests repeating requests. AI predicts and addresses issues like late check-ins or tech glitches, improving problem-solving efficiency. Proactive interventions, like tech fixes or digital vouchers, enhance guest satisfaction. In this high-expectation industry, AI empowers staff to deliver seamless service, fostering trust and loyalty.

2 min

CASE STUDY: Salad House Taps into Guest Feedback to Improve Operations and Guest Satisfaction

🥗 Since August 2024, Salad House has enhanced guest satisfaction and business performance using Ovation. Over 2,500 dissatisfied customers returned, driven by real-time feedback. They received 160 surveys per location monthly, increased Google star ratings by 0.2, and gained 28% more public reviews. Same Store Sales rose by 9.7% year-over-year. Ovation's AI tools and mobile-friendly surveys provided critical insights, maintaining a 95% customer retention rate, crucial for operational efficiency and franchisee coaching.

1 min

The 2025 State of the Restaurant Industry Report

🍴 May 2025, over 6,000 restaurant locations across the U.S. participated in the latest State of the Restaurant Industry survey. Key findings highlight challenges in rising costs, shifting customer preferences, and staffing shortages. Operators are adapting strategies to maintain operations effectively.

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