Posts by author

Tony Loeb

2181 posts

Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.

2 min

Union Square Hospitality Group Pilots “Checkless Payments” With Fiserv’s Clover

💳 Manhatta in NYC has introduced "Checkless Payments," a digital payment system eliminating the traditional check process. This innovation, developed in partnership with Clover, debuted at the 2025 National Restaurant Association Show. Spearheaded by Union Square Hospitality Group (USHG) and Fiserv, this technology is live after spring tests. USHG plans to expand it across its locations and nationwide. Danny Meyer highlights this as a solution to enhance hospitality by removing delays in settling bills.

2 min

NRA 2025: Union Square Hospitality Group Pilots “Checkless Payments” With Fiserv’s Clover

💳 Union Square Hospitality Group (USHG) introduced "Checkless Payments" at Manhatta, a restaurant on the 60th floor in Lower Manhattan, in collaboration with Clover by Fiserv. Launched at the 2025 National Restaurant Association Show, this digital payment system allows guests to skip traditional billing. Initiated by Danny Meyer and former Fiserv CEO Frank Bisignano, the concept aims to enhance the dining experience. Future expansions are planned for USHG locations and Clover Hospitality customers.

1 min

NRA 2025: Forget the Algorithm and Tell a Better Story.

💬 May 18, National Restaurant Association Show, Nathan Sno, CEO of Food Story Media, shared insights on effective restaurant marketing. Sno emphasized that a winning strategy should be based on a clear belief, lived experience, and audience relevance. He presented a five-point content framework: say less, hook fast, write to ignite, be recognizable, and maintain tone. The goal is to enhance reservations, brand recall, or customer loyalty by ensuring repeatability and structure in storytelling.

5 min

The OTA Stockholm Syndrome in Hospitality

💸 Hotels have been in a co-dependent relationship with Online Travel Agencies (OTAs) for 25 years, often paying commissions as high as 30%. This dynamic began post-9/11 when OTAs offered visibility and bookings. Over time, OTAs imposed rate parity, inventory control, and loyalty schemes, leading to industry dependence. As technology advances and direct booking tools emerge, hotels are encouraged to regain control, reducing OTA reliance, and improving guest relationships. Roomangel offers solutions to support this shift.

2 min

Gen Z Frontline Workers Want Better Training — and They’re Willing to Stay for It

📱 Global Payments Inc. announced the release of Genius, a new POS platform, on May 17, 2025, in Chicago at the National Restaurant Association show. Genius caters to restaurants and retail, offering features like real-time reporting, marketing tools, and inventory tracking. Initially available in the U.S. and Canada, with future launches in Germany, Austria, and Czech Republic. Genius aims to simplify operations and enhance customer experiences in various business sectors, including education and consumer services.

4 min

Differentiation Through Data: How Leveraging Key Insights Helps Hotels Stand Out from the Crowd

📈 Hoteliers leverage data for enhanced performance. Around major global events, data aids in optimizing occupancy, revenue, and guest attraction. In Cincinnati, demand fluctuates with events like FIFA Club World Cup. A survey of 6,000 travelers shows a rise from 23% to 33% in social media as a travel inspiration source over five years. 52% of guests cite good service as crucial for return visits. Data-driven strategies enhance revenue, sales, marketing, and operations for improved guest experiences.

2 min

NRA Show 2025 NEWS: Sauce Unveils Full-Service Delivery Platform with AI Retention

💳 Global Payments Inc. launched Genius, a robust new POS command center, on May 17, 2025, at the National Restaurant Association show in Chicago. Genius unifies Global Payments' solutions into a single, scalable platform, initially available in the U.S. and Canada, with expansion to Germany, Austria, and Czech Republic soon. Designed for various business needs, it aids restaurants and retailers with features like reservations, reporting, inventory, and marketing tools, enhancing customer experience across sectors.

3 min

Airbnb Moves Beyond Stays, Aiming to Redefine the Future of Travel

🛫 In 2025, Airbnb's Summer Release transforms it from a home-sharing platform into a travel ecosystem with Airbnb Services, Experiences, and a redesigned app. Offering 10 service categories and local experiences, it challenges hotels and OTAs. In 2024, Viator led with $4 billion in bookings, but Airbnb aims for $12 billion by 2030. Hotels like Mandarin Oriental and Marriott are updating programs to compete. Airbnb's unified platform drives personalization and industry-wide innovation.

2 min

Deliverect’s New AI Tool Resolves Costly Order Errors with Video and Vision Tech

💳 Global Payments Inc. launched Genius, a new POS platform, unifying their products into an all-in-one solution. Launching first for restaurants and retail, Genius will be available May 17 at the National Restaurant Association show in Chicago, initially in the U.S. and Canada. Retail rollout follows in June, expanding to Canada, Germany, Austria, and Czech Republic. Genius supports global expansion, enabling market-specific adaptations and specialized retail segments, reinforcing Global Payments' tech leadership. More at globalpayments.com/genius.

3 min

CASE STUDY: HDG Legacy Slashes Utility Costs and Boosts Efficiency with Anacove’s AI-Driven Hotel Tech

📈 HDG Legacy, a Florida-based hotel developer, manages nine hotels with a tenth opening mid-2025. In 2024, they partnered with Anacove to reduce energy and water costs using AI-powered IoT solutions. Results included a 35.94% reduction in electricity costs at Holiday Inn Express Crystal River and being 33% and 43% under budget at other locations. Smart thermostats and water leak sensors were key, offering operational improvements and significant savings, leading to plans for broader implementation across their properties.

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