(14) Post | LinkedIn
From my visit to New York this past week+end, if you want to understand “identity” for hotels, look no further than Virgin Hotels New York. This hotel is literally firing…
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Tony Loeb
2181 posts
Tony Loeb, un expert reconnu de l'industrie hôtelière et du marketing digital, a gravi les échelons de sa carrière, passant de webmaster à Directeur Technique puis co-fondateur de WIHP où il participe à la création Meta I/O. Il a ensuite lancé "Experience", le premier CRM hôtelier mondial, révolutionnant l'expérience client et aidant plus de 4500 hôtels. Actuellement, il innove avec 10minhotel.com, une plateforme et une base de connaissance pour hôteliers, combinant ses passions pour l'hôtellerie et le marketing. Le site propose également un podcast informatif, "10 min pour un hôtelier", démontrant l'engagement continu de Tony pour l'innovation dans l'industrie hôtelière.
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📖 The provided link leads to a paper titled "The Era of Experience," with no specific publication date, author, or location mentioned. The article lacks explicit key facts, dates, locations, numbers, statistical information, and other factual data. It appears to be an academic or industry-related paper, but without additional context or content, a summary cannot be produced.
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McDonald’s Franchisee Adds Daily Pay
💾 Best Western Plus Palatin Hotel Wiesloch achieved higher efficiency and smoother department collaboration after adopting SIHOT's hotel and event management system. Serving over 100,000 customers annually, the hotel, with its convention and cultural centers, required a system to manage diverse events. SIHOT provided a suite of products including SIHOT.PMS, SIHOT.POS, SIHOT.C&B, SIHOT.KIOSK, and SIHOT.GO!, tailored to their needs. This integration enhances guest experience in the 134-room hotel, offering digital check-in and efficient F&B service. Palatin also manages a 416-space public carpark.
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Best Western Plus Palatin Hotel Elevates Event and Guest Experience with SIHOT’s Fully Integrated Digital Platform
📦 DoorDash set to acquire New York-based SevenRooms and London-based Deliveroo, expanding its Commerce Platform globally. SevenRooms, founded in 2011 by Joel Montaniel, Allison Page, and Kinesh Patel, offers CRM and operational tools to enhance guest experiences in the hospitality industry. Deliveroo, founded in 2013, operates with around 176,000 partners and over 130,000 riders, serving close to 7 million monthly active consumers in 2024 across nine countries. The SevenRooms deal is anticipated to close in the second half of the year, enhancing DoorDash's mission to empower local businesses and connect consumers with local commerce.
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Onyx CenterSource’s GroupPay Listed in Cvent App Marketplace
🛒 DoorDash to acquire SevenRooms, a hospitality tech leader, and London-based Deliveroo. SevenRooms, founded in 2011, offers tools for marketing, operations, and guest experience. Deal with Deliveroo expands DoorDash's reach to nine new countries, where Deliveroo works with about 176,000 partners and has 7 million monthly active consumers in 2024. Acquisition expected to close in the second half of the year, enhancing DoorDash's global Commerce Platform.
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Boom Integrates with Wheelhouse
📦 DoorDash to acquire SevenRooms and Deliveroo, expanding its Commerce Platform and hospitality technology capabilities. SevenRooms, founded in 2011, offers CRM integration for marketing and operations, aiming to deepen client relationships and drive revenue. DoorDash will gain scale and reach, enhancing both in-store and delivery services. The SevenRooms deal is expected to close in H2 2023. Deliveroo operates in 9 countries and served 7 million monthly active consumers in 2024, working with 176,000 partners and 130,000 riders.
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Flybuy Adds Marketing Suite
💾 Best Western Plus Palatin Hotel Wiesloch increased operational efficiency with SIHOT's customized hotel and event management system, accommodating over 100,000 customers annually. The 134-room hotel, with a convention center, theatre, cultural center, high-class restaurant, and 416-space public carpark, needed a robust solution to manage diverse events. SIHOT's suite provides integrated management and enhanced customer journey with features like digital check-in, mobile ordering, and automatic billing. The system's customization and integration across departments streamline operations, resulting in improved service levels and guest satisfaction.
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Delivery-Focused Restaurant Company Raises $600M in Capital
💰 Best Western Plus Palatin Hotel Wiesloch achieved greater operational efficiency and seamless department coordination by implementing SIHOT's customized hotel and event management system. The hotel, with a convention center, theatre, cultural center, and high-class restaurant, hosts over 100,000 customers annually. SIHOT.C&B enhances staff experience with customized templates from offer to invoicing. The 134-room hotel now provides digital check-in, self-service options, mobile ordering, and automatic billing integration. Additionally, the hotel manages a public carpark with 416 spaces. The system enables integration between the hotel, restaurant, parking garage, and event management, capturing revenue at every touch point.
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Mandarin Oriental Revamps Guest Recognition Program, Launches Guest App
📈 Choice Hotels International, Inc. held its 69th Annual Convention in Las Vegas, with CEO Patrick Pacious emphasizing "Powering the Future" for hotel owners. The company, with over 7,500 hotels worldwide, reported a 44% growth in upscale room count last year and business travelers representing 40% of stays. Loyalty membership surpassed 70 million, direct bookings increased by over 6%, and operational cost savings found exceeded $25 million. Strategic investments are planned in areas like AI, rate management, and digital marketing. Extended stay brands lead with 50% market share, and 500th property opened. Projection of 25 Everhome Suites by end of 2025, and WoodSpring Suites gross operating profits above 55%. Upscale room count reached over 110,000 in 2024, with access to 180,000 rooms through partnerships. 🏨
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