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Travel Weekly Group Ltd

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Direct Travel acquires partner ATPI

📅 Direct Travel Inc has acquired ATPI, creating one of the world's largest travel management companies with over $6 billion in annual revenue. This merger aims to enhance international rollout of Avenir Travel Edition, a real-time intelligence platform. Direct Travel CEO Christal Bemont highlights the strategic fit, enhancing service delivery at scale. ATPI CEO Ian Sinderson emphasizes the shared vision for innovative global travel management, combining specialized services and technology to rival mega-agencies.
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Rail Europe welcomes new Vice President of…

🚉 Siebe Gerbranda becomes Rail Europe's Vice President of Product on October 1, 2025. Gerbranda brings over 15 years of global experience, having previously worked at Taxfix, AliExpress, and Google. At Rail Europe, he will simplify the travel experience, enhance delivery speed, and develop team talent. Rail Europe has transformed into a global booking platform, focusing on non-domestic travelers. CEO Björn Bender highlights Gerbranda’s role in advancing product scaling and customer satisfaction.
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Kiwitaxi and HeyTrip form mobility partnership

🚗 Kiwitaxi partners with HeyTrip to expand ground transportation services across 100+ countries. HeyTrip users gain access to 12 car classes, 90 minutes of free airport waiting, and meet-and-greet services. This collaboration aims to enhance travel experiences globally, especially in APAC and EMEA regions. Marie Borisova (Kiwitaxi CEO) highlights growth in APAC, while BM Huang (HeyTrip CEO) emphasizes improved travel experiences. The partnership supports client-centric mobility solutions and global travel market expansion.
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Civitatis expects 40% growth in agency…

🌍 Civitatis aims for a 40% increase in registered travel agencies by 2025. 🌍 With 46,000 agencies currently on board since its 2018 launch, it emphasizes personalized experiences. Key markets: Italy, Spain, Mexico, Argentina, and Brazil. 📈 B2B sales director Verónica de Iscar highlights growth through local support, training, and partnerships. Future focus includes Japan, Thailand, and Latin America. Technology, via proprietary API, is crucial for scalable collaborations and enhancing agency sales.
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UK holidaymakers AI use for travel is booming

🌐 UK holidaymakers are increasingly using AI in travel, with a 61% rise in AI platform usage compared to last year. eDreams ODIGEO's study of 9,000 global consumers, including 2,000 from the UK, shows a 183% boost in AI adoption among 18-34-year-olds. Even 48% of those over 55 used AI for travel for the first time in the last year. Consumers demand smarter personalization, with 44% frustrated by traditional booking methods lacking this feature. AI platforms, like eDreams, handle 100 million daily searches, generating 6 billion predictions daily.
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Hotelbeds and Bedsonline parent reports…

💬 HBX Group reported record call attendance and customer satisfaction in 2025. From July to August, they managed over 500,000 customer cases, handling 200,000 calls with 98% answered within 22 seconds, achieving a 93% satisfaction score. AI was utilized to process simpler cases, allowing staff to focus on complex issues. Recently, HBX launched a GenAI trainer for customer service agents to improve response strategies. Their investment in AI and data analytics has significantly enhanced service quality.
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ATPCO to expand airline access to Routehappy

📷 Airlines, starting January 2025, will have access to ATPCO's Routehappy retailing data. This includes virtual cabin tours, seat images, and videos, boosting global virtual merchandising by over 40%. Surveys reveal 80% of travelers want to see seats before booking, and visuals can increase purchases. By launch, visual content will rise by 43%, with 47 airlines collaborating. Airlines like Finnair and Breeze Airways use Routehappy for enhanced passenger engagement. Changes were communicated in June 2025 for preparation.
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Trainline and Amex GBT expand partnership…

🚂 Trainline Partner Solutions (TPS) is expanding its decade-long contract with American Express Global Business Travel (Amex GBT) into the EU by the end of 2025. Amex GBT customers will gain access to EU train bookings through TPS, featuring seat maps, SplitSave cost savings, and carbon emission calculations. The partnership aims to promote sustainable travel and assist clients in meeting carbon reduction targets, offering seamless ticketing across various operators and improving convenience for corporate travelers.
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