Hotel Operations

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Podcast alert. Again. In this episode I wanted to take a look at the evolution of leadership in hospitality. Understanding that in today’s economic context the old models of optimizing…

Something to mull over this weekend…. 🤔 The stage is set but the agenda is not! Can you contribute? This year’s Global Revenue Forum conference theme is “Commercial Leadership for…

Numa has one of the cleanest digital guest journeys I’ve seen. Quick notes on what hotels can learn 👇 ✅ Booking → Online check-in, instantly Guests are already in admin…

Corporate travel remains a key opportunity across Asia Pacific. Booking behaviours vary: some business travellers book independently (direct or OTA/Bedbanks ), while many companies require Travel Management Companies (TMCs) to…

Independent luxury hotels are typically small: The median room count of the hotels in the Relais & Châteaux portfolio for North America was around 40 when I served as president…

Spafinder isn’t just a directory—it’s a discovery engine for wellness travelers. With over 700,000 engaged users and unique distribution through Capital One and other partners, it’s a powerful tool in your spa marketing mix. But like any channel, you get out what you put in.

This article was written by Hospitality Daily Podcast. Click here to read the original article Josiah Mackenzie: Today on the show, our guest experience correspondent Danica Smith is hosting Eugene…

Black Friday is coming, a global sales event that every traveler notices. For many regions, it coincides with the low season, creating both a challenge and an opportunity.

The Modern Toolkit: 3 Essential Metrics You Must Track To truly understand the guest experience, you need to look beyond a single number. A smart strategy uses a combination of…