Hotel Operations

When most people think of hotel upselling, they often think of it as offering a guest a bigger room at check-in. But today, upselling in hotels means so much more. Every single interaction you have with a guest — from booking to pre-arrival communications to in-person conversations — is an opportunity to create both value for your guest and revenue for your property. THere’s just one key difference, and that lies in how you approach it.

𝗟𝘂𝘅𝘂𝗿𝘆 𝗿𝗲𝘀𝗼𝗿𝘁𝘀 𝗱𝗼𝗻’𝘁 𝗹𝗼𝘀𝗲 𝗴𝘂𝗲𝘀𝘁𝘀 𝗶𝗻 𝗹𝗼𝘄 𝘀𝗲𝗮𝘀𝗼𝗻. They lose reasons to travel. 𝗦𝗵𝗼𝘂𝗹𝗱𝗲𝗿 𝘀𝗲𝗮𝘀𝗼𝗻 𝗵𝗶𝘁𝘀, the pace report thins, and the reflex is discounting. But rate cuts train your…

Luxury is not a vibe. It’s a discipline. We talk a lot about luxury experiences like they just happen. But do you know what they’re actually born out of? Repetition.…

In hospitality, understanding the difference between a hotel and a resort is key in order to provide guests with the right experience. Each type of accommodation takes a different approach and has its own appeal, which means that the way they operate and the services they offer can vary significantly.

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hotel and Tourism Management found that only 3.1% of hotels recruit people aged 65 years or over, despite the potential benefits these workers could bring to the industry.

Guest satisfaction in luxury hotels isn’t just about meeting expectations—it’s about consistently exceeding them and creating memorable experiences. Here’s a structured approach: ⸻ 🔑 Key Drivers of Guest Satisfaction in…

Housekeeping is often called the backbone of hospitality because it plays a foundational role in ensuring guest satisfaction and the smooth operation of hotels, resorts, and other hospitality businesses. Here’s…

People talk about “being in the flow” as if it’s some zen productivity state. That’s nice, but what I mean by flow is much more practical: things moving. From left to right, down the funnel, across the team. Progress happens because work doesn’t get stuck.

This article was written by Hospitality Daily Podcast. Click here to read the original article Shanell Marinuzzi has been called in again and again to turn around underperforming hotels. In…

Kill #1: “The spreadsheet RM can just become a strategist” What to kill The automatic promotion path from reservations → RM → “strategist.” Being brilliant at fences, pace reports, and…