Hotel Operations - 10 Minutes News for Hoteliers - Page 40

2 min

Breaking Up Is Hard to Do: How to End Tech Vendor Relationships Without Breaking Your Business

💻 Between 2020 and 2023, Ivar’s and Kidd Valley Restaurants, led by Patrick Yearout, severed ties with 11 vendors. During the 2025 National Restaurant Association Show, Yearout shared insights on ending vendor relationships, emphasizing documentation, cross-departmental reviews, and professional breakups. Key steps include spotting early issues, planning data migration, and communicating changes. This strategic approach protects brands and ensures technology aligns with evolving business needs.

TPG adds five Marriott-branded hotels to management portfolio

🏨 TPG Hotels & Resorts will manage five Marriott-branded select-service hotels in Oklahoma, Louisiana, and Arkansas, expanding its south-central U.S. footprint. Verge Management chose TPG for their deep industry reputation and expertise. Tim Muir, TPG's CDO, highlights shared operational excellence. Malik Kheraj, President of Verge, anticipates strengthened investments. TPG, one of the nation's largest hospitality firms, manages various properties under brands like Marriott, Hilton, Hyatt, and IHG, aiming to enhance hotel performance and guest satisfaction.

4 min

The Letter That Turned a Young Dishwasher into a Hospitality Leader – Walter Isenberg, Sage Hospitality Group

📚 Walter started working in the hospitality industry at age 14 in Kansas City as a dishwasher, inspired by Carlos Pena and Phil Pastelli. Pena, a maitre d' and immigrant, encouraged him to attend Cornell University for hospitality. In 1974-75, Pastelli, a key figure in the hotel industry and an alumnus of Cornell, wrote a recommendation letter for Walter, which was crucial for his admission. This support significantly shaped Walter's career trajectory, highlighting the impact of mentorship.

2 min

Guest experience reimagined

📱 Beaumier CEO Billy Skelli-Cohen discusses evolving hospitality trends on May 26, 2025. Over 20 years, guest experiences shifted from standardized luxury to personal, guest-led journeys. Exceptional service arises from empowered staff, highlighting the need for a culture of curiosity and emotional intelligence. Locations contribute naturally to experiences, while AI should enhance, not replace, human touch. Beaumier prioritizes authenticity and flexibility, allowing guests to craft meaningful experiences. Listen further on the Hospitality Daily podcast.

8 min

Rethinking the Guest Journey: Empowered, Flexible, Human – Billy Skelli-Cohen, Beaumier

🏖️ 2025, the French Riviera: Billy of Beaumier emphasizes guest experience evolution over two decades. Hotels must allow guests to craft personal experiences without prescription. At Les Roches Rouges, flexibility in service is key, accommodating diverse guest needs. The focus is on staff happiness, as it directly influences guest experiences. A notable past shortfall was a rigid arrival process in Mauritius. Unexpected, genuine gestures, like a staff member playing football with a child, create memorable moments.

3 min

CHEF MAURILIO’S GUIDE TO SEASONAL ASPARAGUS

🌶 In spring 2023, Chef Maurilio Molteni of TOZI Victoria, London, highlights British asparagus, crafting it into stocks, pastas, and dishes to reduce waste. Techniques include blanching in salted water and refreshing in ice water. Popular asparagus recipes feature salads with quail eggs and truffle, tagliolini, and deep-fried with truffle mayo. Located at 8 Gillingham Street, Pimlico, TOZI maintains its original team since opening over a decade ago.

7 min

Strategy Meets Soul: Leading with Both Sides of the Brain – Billy Skelli-Cohen, Beaumier

🏨 Billy, CEO of Beaumier Hotels, blends design-driven thinking and local culture in boutique hospitality across Europe. He has a history with iconic luxury hotels in France, Switzerland, and Italy, and built the Lore Group, growing from 1 to 1,500 staff in a decade. Recently, Billy managed Eden Hotels in the Netherlands. Currently in Provence, Billy emphasizes guest experiences and a culture valuing feedback from young staff, key to enhancing hotel stays and addressing post-COVID staffing challenges.

1 min

How to get a free hotel upgrade without asking for one

🏨 May 23, 2025, travel experts at Expedia reveal strategies for free hotel upgrades. When? Travel during off-peak seasons for better odds. Where? Popular locales like Dubai. Who? Friendly, respectful guests. What? Mention real celebrations for thoughtful upgrades. How? Use subtlety instead of demands; communicate early with the hotel. Why? Kindness and charm can lead to perks without spending extra. For more details, visit [TimeOut](https://www.timeoutdubai.com/news/how-to-get-free-hotel-upgrade).

1 min

The Essential Playbook for Hotel Openings (And How to Avoid Costly Mistakes) – Kevin Kelleher

🏨 May 22, 2025, Kevin Kelleher, a former hotel leader and current account manager at Actabl, shared insights on the Hospitality Daily Podcast about hotel pre-opening and opening processes. His essential playbook aims to help avoid costly mistakes during these crucial phases. Check out the full episode for more expert advice on successful hotel launches.

5 min

Beyond Hotel Silos: Embrace the Guest Journey

🏨 Hotels historically operated as fragmented entities based on early 20th-century management theories like Taylor's "Scientific Management," emphasizing specialization for efficiency. Modern travelers demand seamless, personalized experiences, challenging hotels to break silos. This involves cross-functional collaboration across five stages: Attract, Capture, Prepare, Deliver, and Review. Embracing a guest-centric culture requires shared information, empowered employees, and aligned incentives, fostering loyalty and excellence beyond departmental confines.

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