Human Resources

🏠 Dorchester Collection will manage the $2 billion 1 Mayfair residential development in London, set to complete in Q1 2027. Located on South Audley Street, it includes 24 residences, five staff suites, and entertainment spaces around a central garden. Amenities feature a spa, swimming pool, gym, and concierge. Sales begin in 2026, with prices starting at £35 million. Residents enjoy luxury services, including priority access to The Dorchester’s restaurants.

💻 Patrick Lemaire, with over 20 years of industry experience, becomes DIGITRIPS' Deputy CEO, succeeding Émilie Dumont. His role focuses on expanding DIGITRIPS internationally and enhancing strategic partnerships. Sophie Laporte Linossier joins as VP Customer Service on October 16, bringing over 25 years of expertise. DIGITRIPS, after 10 years of growth, is pursuing European expansion, emphasizing international growth, tech innovation, and customer service excellence.

🏊 Cameron House, located on Loch Lomond, unveiled a £300,000 redesign of Cameron Spa, with a revamped indoor pool, hydro, and hot tubs, alongside new showers, and lockers. Café Spa extended hours to 9 am–5 pm. Gillian McGraffin, with 25+ years in the luxury spa sector, is the new Spa Director. The project enhances wellness offerings and reinforces Cameron House as a top Scottish luxury destination, boasting amenities like a rooftop infinity pool and diverse treatments.

📍 Olivier Thomas becomes the Managing Director of Raffles London at The OWO starting November 3, 2025. With over 30 years of luxury hotel experience across EMEA and the US, Thomas previously managed Hôtel de Paris Monte-Carlo and held roles at Four Seasons and St. Regis. His appointment is seen as a continuation of excellence in luxury hospitality at this iconic London property.

🍴 Rhubarb Hospitality Collection (RHC) appointed by Conygar as the catering and events partner for Nottingham's 36-acre Island Quarter mixed-use development. RHC to oversee Cleaver & Wake restaurant, event space, and Binks Yard's outdoor terrace events. Christopher Ware of Conygar highlights RHC's role in growth plans, while CEO P.B Jacobse commits to enhancing Nottingham's dining and entertainment scene. RHC's UK experience spans Royal Albert Hall to Sky Garden.

📈 Hays Travel appoints Sue Bradley, a former Tui director, as head of customer experience. Bradley, with Tui for over 14 years, will join Hays Travel's senior leadership team to embed a customer-first culture. The role focuses on enhancing customer experience, aligning with the Institute of Customer Service, and supporting Hays Travel's growth strategy. Hays Travel, a 45-year-old company, aims to maintain its reputation for exceptional customer care and align with strategic initiatives for future growth.

🏨 Oct. 4, 2025, Shanell Marinuzzi, now at Actabl, reflects on her past experience as a hotel general manager. She emphasizes the importance of "speaking owner" to align team goals and communicate effectively with investors. By understanding numbers and translating results into investor-friendly terms, she achieved significant buy-in and success. This approach underscores the value of connecting performance with investor interests in the hospitality industry.

🏢 DIGITRIPS Group, a France-based travel solutions provider, has announced its European expansion plan, following five million bookings in a decade. New VP of International Growth, Vicki Wickens, joins from Gimmonix, Sabre, and Expedia Group. DIGITRIPS aims to penetrate key European markets with its modular tech solutions and a competitive portfolio of 1.2 million hotels, flights from 500+ airlines, and value-added services. Recent successes include launches in Benelux and Italy.

🍳 Vandelay Hospitality Group, operating 23 restaurants in Texas and California, appointed Gen Gray as COO. Dallas-based, they plan new concepts in Scottsdale, Ariz. next year. Gray, ex-COO of Topgolf and Maggiano’s Little Italy, will manage operations, guest experience, and new openings. Vandelay, founded in 2012, aims for growth with Gray's expertise in hospitality. CEO Hunter Pond highlights Gray's transformative leadership. Gray emphasizes investment in teams and quality service.