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Innovation

4701 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 9 min

Google Emphasizes Continued Relevance of SEO for Generative AI Search, Highlights Best Practices for Success

  • Automatic
  • 18 May 2026
💻 Google emphasizes that SEO remains relevant in the era of generative AI search, as AI features are built on core Search ranking systems. Key AI techniques include Retrieval-augmented generation (RAG) and Query fan-out, which enhance AI responses by retrieving and examining relevant web pages. Website owners should apply foundational SEO practices, create unique, valuable content, and maintain a clear technical structure. Avoid unnecessary tactics like "chunking" content. Leverage tools like Merchant Center for local business and e-commerce visibility.
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  • 2 min

Mews Survey: 98% of Hoteliers Used AI in Past Six Months, Yet 59% Prefer Human-Led Check-In

  • Swasti Sharma
  • 18 May 2026
💻 A Mews survey (Dec 2025-Mar 2026) of over 500 global hotel properties reveals 98% have used AI recently, integrating it into 11 of the 19 common hotel tasks. Despite 92% optimism about AI, 59% of hoteliers prefer human-led front desk operations. 83% trust AI in decision-making, yet 41% lack formal AI policies. Among AI-proficient hotels, 52% prioritize revenue growth. The highest AI adoption is seen in upper-midscale, upscale, and luxury hotels.
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  • 2 min

Google Asserts SEO Remains Relevant Amid Rising Use of AI Generative Tools like ChatGPT and Claude

  • b.courtin
  • 18 May 2026
💻 Google faces challenges as user behavior shifts towards AI agents like Claude and ChatGPT for answers. Experts suggest transitioning from traditional SEO to Generative Engine Optimization (GEO). Despite this, Google asserts SEO's relevance by integrating AI features like AI Overviews. The tech giant aims to maintain dominance amidst these changes, cautioning against unwarranted AI-specific strategies. The battle for search engine supremacy influences online transactions, making it crucial to monitor evolving market dynamics.
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  • 2 min

RobosizeME Introduces VIP Guest Recognition Automation for Hotels Using OPERA Cloud

  • 10minhotel
  • 18 May 2026
New automation solution enables consistent VIP identification and service delivery through direct integration with OPERA Cloud Wilmington, Delaware, May 18, 2026 – RobosizeME, a leading provider of AI-enabled workflow automation…
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Shiji and JR Systems Partner to Connect Japanese Hotels with 300+ Global Travel Agencies via Horizon Distribution

  • 18 May 2026
💻 Tokyo, Japan, May 18, 2026 — Shiji partners with JR Systems to integrate Horizon Distribution with Rakutsu with, connecting Japanese hotels to 300+ global travel agencies and OTAs. This initiative supports inbound tourism, helping hotels manage reservations efficiently and preventing overbooking. Key markets include China, South Korea, Taiwan, Southeast Asia, and Europe. Shiji supports over 91,000 hotels globally, enhancing operations through secure, guest-centric solutions, leveraging insights from 5,000 employees worldwide.
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Hoteliers Share Insights on Balancing Chaos and Triumphs in the Hospitality Industry at HOSPA Edinburgh Event

  • katherinedoggrell
  • 18 May 2026
🏨 Ryan Haynes reported from the HOSPA Edinburgh event, "Next Wave Hospitality: Tech Transformation," sponsored by Focus on Hospitality. The event highlighted the challenging yet rewarding nature of hotel work, emphasizing the mix of chaos and triumph behind the scenes. Hoteliers shared insights into the true realities they face beyond the systems and strategies.
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  • 1 min

Marriott and Hilton Leverage Loyalty Programs and Credit Cards for Significant Earnings Growth and Expansion Strategies

  • Automatic
  • 18 May 2026
💳 Marriott International and Hilton are experiencing growth through loyalty and credit card programs. In a discussion on Good Morning Hospitality, Sarah Dandashy and Steve Turk analyze these brands' earnings and the surge in co-branded credit cards. Both companies are expanding room counts by incorporating existing hotels rather than constructing new ones. This shift highlights the evolution of hotel brands into distribution and loyalty platforms, moving away from traditional real estate models.
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TBO Re-engages Vervotech to Enhance Hotel Data Quality for Over One Million Properties Globally

  • Ronan Daniel
  • 18 May 2026
📈 TBO, a global B2B travel platform, re-engages Vervotech to enhance hotel data accuracy worldwide. Recently listed on the stock market, TBO connects over 159,000 travel buyers with over 1 million hotels across more than 100 countries. The renewed collaboration aims to streamline hotel data using Vervotech’s AI-powered mapping, reducing duplicates and improving standardization. Founded in 2018, Vervotech operates on a SaaS model, focusing on data standardization and increasing operational efficiency.
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Ixigo Launches AI-Powered App with TARA Assistant for Enhanced Personalization and Automated Travel Features

  • Ronan Daniel
  • 18 May 2026
🛫 Ixigo, an Indian online travel agency, is launching a revamped mobile app using its TARA assistant for voice and text interaction to enhance itinerary planning and hotel searches. New features include Trip Mode, Agentic Travel Flows, and real-time travel updates. The app integrates with WhatsApp, Apple Wallet, and Google Wallet for seamless travel document management. Ixigo's AI-driven approach aims to turn the app into a personalized, mobile-first travel management tool, building on collaborations with OpenAI.
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65% of B2B Travel Companies Use AI, Struggling to Integrate It Into Daily Operations: HBX Group Report

  • Automatic
  • 18 May 2026
🌐 May 18, 2026: HBX Group reveals that 65% of B2B travel companies are using AI, yet struggle to fully integrate it into daily operations. AI is seen as critical for future success, though primarily used for basic tasks like content generation and customer support. Training and trust issues hinder further adoption. With AI tools widely accessible, competitive advantage will rely on effective execution rather than technology access. Hotels may need to adapt to these evolving AI-driven efficiencies.
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