Innovation

🏨 Oct 20, 2025: Large language models risk turning hotel websites into invisible data sources. The rise of AI interfaces, like ChatGPT, leads to zero-click discovery, reducing hotels' brand presence and direct relationships. AI platforms summarize hotel information, diminishing website traffic. To adapt, hotels should structure content with schema-marked data, add unique storytelling, build direct relationships, and monitor AI search appearances. This shift echoes past changes with OTAs like Booking.com, where interface importance overshadowed inventory.

🏨 Hotel Summit - Executives Only 2025: Industry leaders and hotel tech experts gathered to discuss advancements in hospitality technology. Emphasis was placed on simplifying solutions and enhancing guest experiences, rather than overwhelming staff with complexity. Wolfgang Emperger from Shiji Group highlighted the need for tech to operate behind the scenes, enhancing job efficiency and guest satisfaction. The summit underscored the importance of hiring hospitality-experienced professionals for tech sales to effectively meet industry needs. #hospitality #hoteltech #hotelsummit

☕ The A600 and A800 are innovative coffee machines designed for different needs. The A600, a versatile option, is perfect for various applications, with a recommended daily output of up to 200 cups. In contrast, the A800 is tailored for high-volume settings, offering enhanced power and speed with a capacity of 250 cups daily. Ideal for bustling locations, the A800 supports business growth with its scalable design.

🍴 Hilton Garden Inn partners with celebrity chef Alex Guarnaschelli for a limited-time Italian American menu at over 600 Garden Grille & Bar locations in the U.S. Available through December 31, 2025, the menu includes cheesy garlic bread, Italian meatballs, and Italian chopped salad. This collaboration aims to elevate the hotel dining experience by offering comforting and easily executable dishes.

✈️ Yesterday, Amadeus hosted a media conference to unveil key findings from "Connected Journeys: How Technology Will Transform Travel in the Next Decade." 69% of travelers favor biometric gateways, 66% are interested in remote baggage check-in, and 64% would use an AI travel assistant, with 17% willing to pay extra. 25% are frustrated with Generative AI due to outdated information. Jan Reinmueller from Microsoft discussed AI's role in normalizing travel bookings.

🛫 American Express Global Business Travel (Amex GBT) launches "Travel Toolbox," a digital platform for SMEs, providing self-service tools to manage travel. This platform helps improve cost management, traveler experience, and sustainability by digitizing consulting insights. Following research with Ipsos, it targets SMEs viewing international travel as vital. The platform offers dashboards and modules for better travel policy and wellbeing. Entry is free, with premium upgrades available, aiding businesses to turn travel into a competitive advantage.

💸 Trust My Group rebranded after 5 years of rapid growth, launching three new websites: trustmy.group, tmumanagement.com, and repayd.com. The structure now includes TMU Management and Repayd, focusing on financial protection and payment solutions. Offices in Spain, USA, Canada, Singapore, and UAE employ 27 specialists. CEO Will Plummer emphasized the rebrand's clarity and focus. Repayd targets travel businesses, while TMU Management provides insurance for travel and FX markets.