Innovation

Dhanisha Nathoo, CFO, City Lodge Hotels City Lodge Hotels has published its 2025 Integrated Report (IAR), the report offers a comprehensive view of the group’s structure and leaders, how it…

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) announced the continuation and expansion of its successful partnership with Amadeus, a leading travel technology provider that powers the global travel and tourism industry.

As the hospitality industry enters 2026, the question is no longer whether to innovate but how to do so intelligently. According to Infor’s global productivity and technology research, over 80% of organizations agree that their success now depends on how well they use and adopt new technologies. The hotels that will thrive are those that combine operational resilience, guest-centric innovation, and strategic collaboration across their technology ecosystem.

Sustainability is no longer a niche demand, it’s a decisive business advantage. According to Booking.com, 43% of travelers are willing to pay more for accommodations with sustainable certifications. Yet one of hospitality’s most common items, the plastic key card, remains a hidden environmental offender.

Every industry has its golden moment of obsession, that period when a single innovation promises to rewrite every rule we’ve ever lived by. For hotels, we’ve lived through many. Online travel agencies were going to make our own websites obsolete. Review platforms were going to destroy reputation management. Social media was going to replace loyalty. And yet, through every so-called revolution, the heartbeat of hospitality never stopped.

World Travel Market, London, 5 November 2025 – RMS, a leading hospitality platform for hotels, motels, serviced apartments and campgrounds, has today announced a new integration with cloud-based point-of-sale provider Epos Now to enhance…

Hotel brands are currently struggling in the battle for guest loyalty, not because of poor service, but because of poor data visibility. Guests expect the same seamless, personalized experiences they receive from Amazon or Uber, yet most hotels aren’t able to consistently deliver this level of service due to lack of data visibility across their portfolios.

I asked readers of Travel Tech Essentialist to share which people (not brands) they consistently find valuable for travel tech-related insights on LinkedIn or X. I got 133 names across…

Walk into any modern hotel and you’ll encounter the industry’s great contradiction: hospitality, fundamentally a human-to-human business, has become dominated by screens.Guests tap tablets to order room service, swipe through…

The hospitality industry is entering a defining moment. After years of steady digital adoption, hotel leaders are shifting their focus from incremental efficiency to systemic innovation that connects technology, data, and human experience into a unified strategy for growth.