Innovation

📈 Hotels are leveraging integrated systems to enhance revenue management by connecting RMS, CRM, PMS, and marketing tools. By utilizing AI-driven forecasting and considering external factors like weather and competitor pricing, hotels adjust in real-time. Personalization is key; offering tailored deals based on guest preferences boosts retention and upsells. The focus is shifting from mere pricing to understanding guest behavior and meeting their needs preemptively.

🚀 Travel Counsellors launched the TC Co-Pilot AI assistant to boost productivity and personalize customer experiences. Developed in-house over 18 months, it's integrated with their Phenix platform. Initially trialed with 120 users, it's now available to over 2,200 business owners globally. TC Co-Pilot aids in tasks like itinerary building and social media planning. Future updates will expand itinerary options and creative tools. The initiative highlights Travel Counsellors' commitment to innovation without replacing human expertise.

📅 Expian developed a web-based ticketing solution for large-scale operators, enabling platform creation in months instead of years. Traditional rollouts took years; Expian implemented a booking platform for P&O Ferries in six months, setting an industry record. The platform included upgrades, food, transfers, cabins, and pet options. Chief Executive Yiannis Maglaras highlighted that delays in digital transformation cost operators financially and operationally. Kenneth Rasmussen praised the alignment with P&O's business needs.

🗺️ Travel agencies using Vibe can now book and manage NDC offers through Sabre's extended partnership. Sabre provides access to 38 NDC airlines, two million accommodation options, and fares from 150 low-cost carriers. Vibe will also adopt Sabre's MultiTicket solution, which identifies the lowest fares by combining two one-way flights. This collaboration streamlines travel booking processes, saving agencies time and costs while offering tailored, cost-effective itineraries.

🏨 Cloudbeds launches its Preferred Partner Program to enhance value for hoteliers. This initiative highlights partners such as Amadeus, Flexipass, FLYR, IDeaS, Lightspeed, Mirai, Operto, Revinate, Siteminder, and Toast. Evaluated through a data-driven model focusing on customer adoption, integration quality, and support, the program aims to simplify tech decisions for hoteliers by promoting reliable solutions that drive growth and efficiency.

💻 Riviera Travel, a UK-based cruise and tour operator, launched RIVA AI on 12 November 2025. This digital assistant, integrated into the Riviera Explorer portal, is designed to aid travel agents with tasks like handling inquiries and creating social media content. RIVA AI provides 24/7 access, reducing admin time and helping agents sell smarter and market faster. Developed with agent feedback, it's aimed to enhance efficiency and trade support. A rollout in Ireland is planned soon.

Miami, FL, and San Francisco, CA, November 10 2025 — Boom, the world’s first AI-powered property management system (AiPMS), has today announced a new integration with Beyond, a leading revenue management solution built…

Author: Samuel Johnson, Director of Operations & Customer Success @LodgIQ Why the next frontier for hotel profitability lies beyond rooms and rates. The Shift No Hotel Can Ignore Have you…

🏨 Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy, joins Matthias Huettebraeuker to discuss rethinking hotel experiences. Drawing from his leadership of luxury hotels like The Beaumont in London, Sörensen emphasizes focusing on fundamental human needs rather than preemptive solutions. This approach aims to create more meaningful, memorable stays for guests. Music for the episode by Clay Bassford of Bespoke Sound.

✈️ Switchfly, in 2025, offers no-code travel loyalty technology for quick platform deployment worldwide. New capabilities support airlines, employee rewards, and financial services with 24/7 multilingual support and multi-currency options. The platform increases engagement, with packaged trips yielding 3-5x more value than flights alone. CEO Nowell Outlaw highlights rapid results for partners. In early 2025, five new clients joined, with an expected 2.4 million bookings worth $2.25 billion by year-end.