Innovation

💻 Amadria Park, a leading Croatian hotel group, has adopted Shiji’s Daylight PMS and Infrasys POS to enhance operations across its 12 hotels in Opatija, Zagreb, and Šibenik. The implementation, announced on August 6, 2025, covers 200 workstations and three legal entities, aiming to streamline processes and improve guest experience. This move is part of a digital transformation to modernize Amadria Park's operations while maintaining its tradition-driven service.

💻 Profitroom's AI Agent, launched to support over 3,500 global hotel and pub operators, enhances direct bookings with real-time, multilingual guest support via websites, Messenger, and WhatsApp. This AI tool, integrated with Profitroom's booking engine, automatically manages guest queries, offers personalized packages, and improves booking conversion. Operators face rising costs and high guest expectations; AI Agent helps maintain high service standards and reduces staff workloads. Patryk Luszcz emphasizes its operator-focused design and practical usability.

🏨 Hotels in 2025 must leverage connected technologies for success. Seamless integration of booking engines, PMS, OTAs, and payment systems eliminates manual errors and optimizes operations. Key tools include STAAH SwiftBook for mobile bookings, a channel manager for real-time rate updates, and RateStalk for pricing intelligence. Integration ensures smoother guest experiences and efficient rate management, reducing booking errors and enhancing guest satisfaction. Hoteliers must ensure tech tools communicate effectively to save time, money, and maintain guest trust.

💻 SoundHound AI Inc. and Acrelec are rolling out advanced voice-enabled drive-thru systems worldwide. With over 25,000 installations and support for 80,000 global tech deployments, including McDonald's and Dunkin', these systems integrate with SoundHound's AI to streamline ordering via automated assistants. This boosts convenience and operational efficiency, aiding restaurants facing labor shortages. SoundHound’s tech, now in over 10,000 restaurant locations, is driven by billions of voice queries annually.

🍴 American Express and Toast are partnering to enhance dining experiences across the U.S. In 2024, American Express acquired Rooam and Tock, adding 7,000 restaurants to its network, complementing the 20,000 on Resy. American Express Card Members spent over $87 billion on dining in the U.S. in 2024. New tools will be implemented in 2026 to provide personalized hospitality, increasing guest loyalty and restaurant visibility on platforms like Resy and Tock.

💻 SoundHound AI Inc. and Acrelec partner to revolutionize drive-thrus globally, integrating voice AI in 25,000+ installations. SoundHound's tech, deployed in over 10,000 restaurants, processes billions of queries annually. This system enhances order efficiency, freeing staff for other tasks. The collaboration supports leading brands like McDonald's and Dunkin', amid rising demand for AI to meet customer needs and labor challenges. Visit SoundHound's website for more on their advanced solutions.

🤖 In 2025, 70% of guests appreciate chatbots for simple queries, and 58% find AI enhances bookings and hotel experiences. AI Agents handle 100% of inquiries via SMS, WhatsApp, chat, email, streamlining tasks like bookings and FAQs. TrustYou's AI ensures 24/7 multilingual support and personalized guest experiences, boosting efficiency and revenue. AI complements staff by automating routine tasks, enabling teams to focus on complex, personal service. This synergy enhances guest satisfaction and operational efficiency.

📈 2025, USA: Small hotels and motels seeking alternatives to Little Hotelier can find booking systems with enhanced mobile support and scalability. Vanshikha Dhar, writing for the Hotelogix Blog, discusses these options in an article published on August 5, 2025.

📈 Mews, the cloud-based PMS, surpassed 125,000 users across 12,500 properties worldwide. Recent growth includes $75 million in funding and strategic partnerships, notably with Choice Hotels International. The platform's ease of use aids employee retention in an industry facing labor shortages. Mews offers features like reservation management, dynamic pricing, and an intuitive interface. Users benefit from integrated payment systems and POS management, enhancing hotel operations and guest experiences.

📈 The hospitality industry contributes over $550 billion annually yet receives less than 0.004% of data for AI training. Compared to legal (76%), finance (14%), and healthcare (10%) data contributions, AI struggles to understand hospitality-specific needs. With predictive models offering limited insights, causal AI provides more accurate demand forecasts, up to 95%, boosting RevPAR by 18% and direct bookings by 27%. This AI shift saves operators over 15 hours weekly, enhancing revenue planning and guest engagement.