Innovation

📱 Shiji's platform was implemented at Cordis Auckland, New Zealand's largest hotel with 640 rooms, on July 9, 2024, enhancing guest experience and operational efficiency. Located in Auckland, this is Shiji's tenth deployment for Langham Hospitality Group. The platform integrates with systems like Infrasys, ReviewPro, and Book4Time, ensuring a personalized guest experience. Shiji, founded in 1998, serves over 91,000 hotels and employs over 5,000 people in 31 countries.

💻 In 2025, the hotel management software sector was valued at over USD 4 billion, highlighting the industry's shift towards integrated technology. Many hotel groups face challenges with fragmented systems like PMS, POS, and CRM, causing data silos and operational inefficiencies. A scalable digital transformation requires cloud-based infrastructures and modern PMS platforms, with API-driven connectivity to ensure integration and adaptability. Ensuring data accessibility and aligning technology with operations are key to supporting growth and maintaining competitiveness.

📈 Three teams, three forecasts, one loss: Sales, Revenue, and Marketing teams at a hotel operated separately, causing a missed opportunity of €11,000 when a 200-room group was priced at €110 instead of €165. Despite RGI being up, profit decreased due to a shift to OTAs and increased CAC. A unified forecast approach across all revenue streams, including F&B and ancillary services, is needed to prevent these inconsistencies and optimize revenue.