Innovation

📈 Change management in the hotel industry involves structured methods to implement new processes and tech, enhancing operations and guest experiences. During the pandemic, adaptive hotels thrived. Challenges include staff resistance, tech integration issues, and operational constraints. Solutions: clear communication, staff engagement, tech investment, and standardized processes. Benefits: better guest experiences, employee retention, and profitability. Strategies include setting SMART goals, piloting changes, and celebrating milestones. Tools like Mews PMS aid successful transitions.

🏨 The Hotel Folk, a group of six privately run hotels in Suffolk, has seen its Net Promoter Score rise from 52 in 2021 to 63.5 in 2025. Embracing GuestRevu and AI-powered insights, they’ve improved guest feedback handling and personalisation. Centralised data allows for effective marketing and operational enhancements. AI aids in review management, improving response times and Google rankings, while refurbishment targeting enhances guest experience. The balance of technology and dedicated staff drives their success in hospitality.

✈️ Nov 18, 2025, Google launched a global expansion of its AI travel features. The Flight Deals tool now operates in 200+ countries and supports 60+ languages. Users can describe their travel plans, and AI offers the best fares. AI Mode’s Canvas generates itineraries using real-time data. In the U.S., AI handles restaurant, events, and wellness bookings. Future updates will allow hotel and flight bookings directly in AI Mode. Read more: TechCrunch

🛫 Nov 18, 2025, Europe: Chinese travelers are exploring longer, farther, and more diverse destinations. Trip.com reports a 20% increase in third-quarter outbound bookings, reaching 140% of 2019 levels. Europe, especially Iceland, Norway, Spain, Italy, and Germany, sees significant growth. Flights are at 88% of pre-pandemic capacity. Seniors spend three times more than younger travelers, while revenue from young travelers jumps due to concerts. AI tools like TripGenie enhance personalization with over 200% usage growth.

📈 My Place Hotels partners with IDeaS to implement an automated revenue management system across 80+ extended-stay hotels in 31 U.S. states. The system enhances pricing, forecasting, and operational efficiency using AI-driven insights. This collaboration aims to boost profitability and improve guest experience. Key capabilities include automated rate recommendations and reduced manual effort, enabling focus on local market strategy.

📈 TRYBE and IRECKONU have integrated their platforms to enhance hospitality experiences. This partnership, announced recently, connects spa and leisure bookings with IRECKONU’s guest data platform. Hotels can now create unified guest profiles, boosting ancillary revenue and operational efficiency. This integration allows seamless upselling and cross-selling through personalised offers. IRECKONU, founded in 2014, works with brands like Mandarin Oriental and Hard Rock. For more details, contact TRYBE at amy@try.be or IRECKONU at emilia@ireckonu.com.

📈 New research by Responsive, released on October 15, 2025, highlights a shift in B2B vendor discovery influenced by AI. In Beaverton, Oregon, findings reveal that 25% of buyers prefer generative AI over traditional search, and 47% use AI in critical stages like market research. Despite AI's growing role, trust and expertise still dominate decisions, with 81% prioritizing RFP responses. Notably, 80% of tech industry buyers favor GenAI over search, showcasing a tech-forward trend.

🚀 OpenAI uses AI to boost productivity, with 3,500 employees leveraging Codex to achieve a 70% increase in weekly merged pull requests. Sales productivity rose 20%, while Estée Lauder and Canva saw enhancements of 90% and 44%, respectively. In a survey of over 5,000 enterprise users, 95% reported time savings with ChatGPT. OpenAI serves over 1 million businesses, while 75% of enterprises report positive ROI. The focus is on expanding AI's economic value across industries.

🛒 November 2025, Google introduced a major AI shopping update for holiday shopping. The AI Mode in Search allows users to shop conversationally, describing their needs as they would to a friend. It offers organized responses with visuals, prices, reviews, and inventory data. This upgrade utilizes the Shopping Graph, featuring over 50 billion product listings, with 2 billion updates every hour, ensuring fresh and reliable information for users.