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Innovation

4878 posts

Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

Side profile of a beige four-seat golf cart with tan upholstery, a beige canopy, and large rugged tires.
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  • 3 min

Hotel Industry Embraces Micro-Mobility with Electric Vehicles for Enhanced Guest Experiences

  • Mathias Coudert
  • 21 July 2026
🚗 AMBLE EV, designed by ex-Apple, Audi, and Cowboy staff, offers a 60+ mile range, 40 mph top speed, and 5-hour home charging. It's under 450 kg to fit Europe’s L7e category. Fiat’s Topolino, priced under $15,000, provides a 46-mile range and 25 mph speed. CHIP, a toy-like NEV, costs around $15,000 with a 35 mph speed and has four-six seat options. ICOMA is a foldable scooter with a 30 km range, 30 mph speed, and Tokyo-made.
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  • 1 min

Mirai's AI Assistant Sarai Now Manages 18.44% of Revenue from Multi-Room Bookings Across Multiple Channels

  • Kate Harden-England
  • 21 July 2026
📅 In July 2026, Mirai announced that its AI assistant, Sarai, now manages bookings for two or more rooms across multiple channels like webchat, WhatsApp, and Instagram without forms. These bookings represent 9.07% of volume but generate 18.44% of revenue. Multi-room inquiries made up 7.03% of Sarai's availability inquiries recently. For larger group bookings, Sarai creates qualified leads for hotels. Pablo Delgado highlights the importance of accommodating complex, detailed customer needs.
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Nezasa logo (red teardrop marker with lowercase text) paired with Repayd logo (navy R and coral letters) side by side on white background, left to right.
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  • 2 min

Repayd Partners with Nezasa to Integrate Travel-Specific Payment Solutions into TripBuilder Platform for Global Operators

  • Kate Harden-England
  • 21 July 2026
💳 Repayd and Nezasa announce a partnership to integrate payment capabilities into Nezasa's TripBuilder platform. This allows travel businesses to enhance payment management, offering features like "guaranteed-rate currency conversion," cross-border payment capabilities, and multi-currency pricing. Will Plummer, CEO of Repayd, emphasizes the partnership's role in simplifying payment infrastructure for global tour operators. Manuel Hilty, CEO of Nezasa, highlights the improved operational efficiency and booking experience. The partnership signifies a convergence of travel technology with payment solutions.
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  • 2 min

Mews Introduces Recurring Payments, Multicurrency, and Accounts Receivable to Boost Hotel Revenue and Efficiency

  • LODGING Staff
  • 20 July 2026
💸 Mews announced new features to boost hotel revenue: Recurring Payments, Multicurrency, and Accounts Receivable. Recurring Payments, piloted globally, streamline payment collection for over 100 properties, achieving 98% on-time payments. Multicurrency, expanding to the US and Canada, helps hotels earn from currency conversion fees, offsetting 2%-10% of subscription costs. Accounts Receivable, available in EUR markets, automates invoicing, reducing delays from 7-8 days to real-time visibility, enhancing cash flow management.
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AI Hospitality Alliance Launches Eight Committees with 54 Experts from 32 Companies to Tackle Industry Priorities

  • LODGING Staff
  • 20 July 2026
💻 AI Hospitality Alliance (AIHA) in San Diego, CA, launched eight workstream committees, featuring 54 contributors from 32 companies. These committees—comprising CEOs, founders, and tech professionals—focus on AI protocols, scalable architecture, data cleaning, visibility criteria, and governance guidelines. Operating in parallel starting this week, their outputs will become open-source resources, benefiting the hospitality industry. This initiative follows a 12-month roadmap prioritized by AIHA’s Advisory Board.
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  • 4 min

RevOptimum Enhances Hotel Data Flow with Real-Time API Integration, Cutting Reservation Delivery Latency to Sub-Second Levels

  • Connor Frothingham
  • 20 July 2026
💻 In the modern hotel landscape, seamless integration between Property Management Systems (PMS), Revenue Management Systems (RMS), and Central Reservation Systems (CRS) is crucial. Delays of over 15 minutes in data transmission can lead to costly overbookings, especially during peak periods. Mismatched transaction codes and manual rate entry further exacerbate issues. RevOptimum offers a solution by enhancing real-time API synchronization, reducing latency, and ensuring unified data mapping, thereby optimizing system performance and revenue.
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  • 3 min

Midea's Ductless Cooling Technology Enhances Outdoor Dining Comfort, Boosts Revenue for Hotels Amid Extreme Heat

  • Colin Tessier
  • 20 July 2026
📦 David Rames, HVAC R&D leader at Midea, emphasized the importance of cooling solutions for outdoor dining as temperatures rise. Mini-split ductless units offer enhanced energy efficiency by adapting output based on temperature, akin to variable-speed compressors in cars. These solutions can increase guest comfort and extend their stay, boosting hotel revenue. Investing in proper HVAC systems, despite higher initial costs, enhances long-term profitability and reputation. Rames advises continuous engagement with contractors and manufacturers to leverage evolving cooling technology.
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  • 4 min

Navan Sees 50% Increase in Booking Volume, Expanding with Major Clients like Visa and Unilever Across 50 Countries

  • Ronan Daniel
  • 20 July 2026
📈 Navan, a Nasdaq-listed company, has seen a 50% increase in booking volume, largely due to new enterprise contracts with businesses like Visa and Unilever. Despite a 40% increase in net revenue, the company prioritizes market share in booking volume. Navan launched Navan Anywhere to integrate third-party tools, enhancing efficiency for business travelers. As of July 9, 2026, Navan's share price rose to $25.63, surpassing its IPO price. Technology innovation remains key, alongside rapid deployment of AI-powered solutions.
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Spotnana Launches Multi-Agent AI Architecture, Enhancing Travel Platform for Agents and Customers with New Features

  • Kate Harden-England
  • 20 July 2026
🌐 Spotnana has announced a multi-agent AI architecture for its travel platform. This system allows partners to develop AI agents and integrate them into existing systems. Each AI agent is mapped to specific Spotnana APIs, improving workflows. The rollout enhances servicing tasks, external bookings, and provides AI-driven insights. Sarah Kuberry Martino from Direct Travel highlights automation benefits, enabling advisors to focus on complex issues. More AI features will launch in the coming months.
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Hilton CEO Chris Nassetta Plans to Leverage AI for Personalized Offers to 250 Million Loyalty Members

  • Automatic
  • 20 July 2026
💻 Jul 20, 2026, Chris Nassetta, CEO of Hilton, discussed leveraging AI to enhance offers for its 250 million Honors members. By mining booking and browsing data, Hilton aims to deliver personalized "micro-servings" via digital interactions like their app, enhancing member retention. However, AI doesn't impact undecided travelers using tools like ChatGPT, as it can't access Hilton's member data. Thus, Hilton's AI strategy focuses on retention, not attracting new guests.
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