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Download the 2025 Smart Decision Guide to Restaurant Management and POS Systems
Sign up for emails on hospitality industry insights Never miss an insight. We’ll email you when new articles are published. Shiji Group @media only screen and (max-width: 319px){ #zcOptinSuccessPopup{ width:100%…
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Addressing Consumer Behaviour Shifts in Foodservice Industry
This article was written by Saladplate. Click here to read the original article Saladplate is the official content and engagement hub for the Hospitality, Food and Beverage portfolio, part of…
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How Bachcare Holiday Homes Boosted Survey Conversion by 135%
Bachcare Holiday Homes is especially fond of ReviewPro’s sentiment analysis tools. It allows them to identify which items were coming up again and again including things that would have never…
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How Transamerica Hotels Enhanced Guest Satisfaction with ReviewPro
By combining feedback from the Guest Survey Solution (GSS) with insights provided by online reviews, Transamerica Hotels can hone in on detailed information about areas of strength and areas where…
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How TOP 10 Holiday Parks Improved Key Metrics with Guest Feedback
1. Setting Benchmarks TOP 10 Holiday Parks took on ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions in2017. Three metrics that would be used to benchmark success…
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How glh Hotels Transformed Guest Experience with ReviewPro
To harness the full power of Guest Intelligence, glh Hotels uses ReviewPro’s Guest Experience Improvement Suite™, a combination of three powerful solutions, and leverages the insights to inform decisions at…
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How Paradores Won Spain’s Best Reputation Three Years in a Row
The brand took on Online Reputation Management (ORM) in 2017, and quickly incorporated the solution into its processes. The group also took on Guest Satisfaction Surveys (GSS), in order to…
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How Aquaria Natal Hotel Rose from #59 to #1 on Tripadvisor
The response was deliberate: look after remaining staff and this would have a positive impact on guest satisfaction. “If you want to deliver great service to your guests, first you…
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Centara Hotels Uses Growth Hacking to Enhance Guest Experience
Gille Bonaventure applies a ‘growth hacker’ mindset to guest experience: test ideas, measure success using the ReviewPro tools, repeat what works and rectify what does not. This requires that first…
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