TOP NEWS

📌 Hospitality America, based in Greenville, South Carolina, is enhancing its technology infrastructure for real-time insights and forecasting in hotel management, led by Wes Cargen, the new VP of Business Intelligence. Cargen, with a background from Actabl and ProfitSword, aims to utilize AI and automated tools for labor and operational efficiency. The tech upgrade involves integrating data into Microsoft 365 and creating dashboards for agile decision-making. This strategy will also aid in anomaly detection for performance, compliance monitoring, and long-term market forecasting to optimize resources and readiness for market changes. Cargen brings 15 years of experience in the hospitality industry and aims to drive data-centric innovation at Hospitality America.

📌 Makeready expands leadership with Eric Gavin as President of Operations. HRI Hospitality appoints Adnan B. Virani as Senior VP. Courtyard by Marriott Los Angeles Pasadena/Old Town names Nathaniel Johns General Manager. Lüm Hotel announces Stephen Chavez as General Manager. Otis Harbor Springs appoints Kamron Bijeh-Apple as General Manager. 106 Jefferson hires Sam Buchanan as Executive Chef. St. Regis Bora Bora appoints Nathan Barone as Chef de Cuisine. Mainsail Lodging & Development promotes Henry Tapia to Director of Food and Beverage at Epicurean Atlanta. Ritz-Carlton, Half Moon Bay appoints Maurice Tax as Director of Food and Beverage. Waldorf Astoria Atlanta Buckhead names Girlie Joseph Director of Spa and Wellness. Fairmont Breakers Long Beach announces culinary team and Natalie Smith as Spa Director. Tanzerra Resorts hires Brett Briseno as VP of Sales and Marketing and Shannon Walters as Director of Sales and Marketing. Inspirato Incorporated promotes Michael Arthur to CFO as Robert Kaiden transitions out on November 8, with three new board members announced.

📈 The hotel industry is embracing AI and hotel analytics, with Google Search integrating AI through the Gemini model, aiming to reach over a billion users by year-end. Amazon leads the 2024 Corporate Travel 100 list, focusing on technology to enhance budget efficiency and traveler experience, although Deloitte, previously #1 in 2019, has cut spending. McKinsey highlights opportunities in structured experience offerings for hotels. A 2018 Cornell University study suggests brand consistency may trump star ratings in customer loyalty. Meanwhile, recent announcements indicate a competitive surge in hotel analytics solutions.

🏖 Trentino Marketing's adoption of TrustYou has allowed performance analysis of accommodations via reviews, with 250 out of 2000 apartments regularly receiving feedback. More than 800 facilities now offer free wi-fi, and over 5,000 have access to a review widget, though only 500 have implemented it. Operator response to reviews is around 20%. Advances include integration with Trentino Guest Card, HBenchmark system, and predictive analytics. The 2020-launched "Trentino Operator Dashboard" assists in digital presence management, and a QR Code survey project is being tested to boost review collection.

🏖️ The global travel experiences market offers a $1 trillion opportunity, with paid, structured tourist activities accounting for $250 to $310 billion per year and expected to grow over 14% annually by 2025. As of 2023, nearly half (47%) of experience bookings still occur offline, yet digital platforms continue to disrupt the industry. McKinsey's 2024 survey reveals 52% of Gen Zers splurge on experiences, prioritizing them over other travel costs, in contrast to 29% of baby boomers. The report by McKinsey and Skift highlights the crucial components for creating memorable experiences and the potential for online booking platforms to simplify the fragmented market.

🏨 Over 25 years in the hospitality industry, a professional has worked in Geneva, New York, São Paulo, Rio de Janeiro, Cape Town, and Lisbon, managing from 5-star properties to 3-star hotels. Key hospitality tenets include creating guest experiences through anticipation and thoughtful actions, even under backstage chaos. Examples include saving guests from rain with an umbrella or enhancing dinners through personal connections. Empowering staff to take sensible actions and taking ownership in times of crisis are highlighted as leadership strategies. The article underscores the unpredictable nature of hospitality with amusing anecdotes, emphasizing the importance of maintaining a calm guest experience amidst chaos. Hospitality is portrayed as an art of making people feel special, suggesting that the industry's unpredictable and chaotic nature is what makes it both challenging and rewarding.

📌 With 35+ years in the hotel industry, Demand Calendar emphasizes proactive problem-solving, focusing on total revenue management rather than just room revenue, and profit-driven decision-making. It offers an intuitive platform for hotels to analyze customer profitability, manage room bookings, restaurants, bars, spas, events, and activities. By anticipating future needs and incorporating feedback, Demand Calendar evolves into a dynamic business intelligence system, enabling hoteliers to adapt to market conditions and maintain a competitive edge. The platform minimizes manual effort, automates data collection, and provides actionable insights, aiming to drive sustainable revenue and profit growth for hotels.

🏝 Hilton Grand Vacations Inc. acquired Citadines Kyoto Karasuma-Gojo in Kyoto from CapitaLand Ascott Trust for JPY6.18 billion. The 124-room hotel, sold 40.1% above book value, will be transformed into 63 one-bedroom timeshare units with kitchens and a fitness center. Renovations start Q2 2025, with sales beginning the same quarter, and completion expected Q1 2026. CLAS plans to reinvest the JPY4.4 billion proceeds into higher-yielding investments. Hilton Grand Vacations shows continued growth in Japan, with over 72,000 members and expanding since 2012.

📈 Hotel forecasting underpins strategic decision-making and operational efficiency, crucial for competitiveness and profitability. It enables dynamic pricing strategies, adjusting rates in real-time to predicted demand. Forecasts project future room demand and revenue, influencing pricing, inventory, segment mix, and more, across upcoming months or the year ahead. Trends such as increased volatility, shift in traveler demographics, seasonality changes, and competition from alternative accommodations like Airbnb necessitate agile forecasting methods. Advanced techniques include machine learning, real-time data integration, and dynamic pricing algorithms. Pricepoint, an AI-powered dynamic pricing engine, partners with Cloudbeds, boosting hotel revenues by 19% and occupancy by 13.4% on average.

📌 Charleston, SC: SalesAndCatering.com partners with Cloudbeds to integrate STS Cloud event management and sales with Cloudbeds' Property Management System (PMS). This collaboration optimizes group sales, event management, and catering for hotels, preventing overbookings and enhancing guest experiences. Real-time data syncing, efficient event management through mobile devices, and revenue optimization through upsell opportunities are key features. The partnership offers SaaS and on-premise deployment options, aiming to increase hotel efficiency and revenue.