Stay close to Infor Hospitality in one feed. This hub pulls together the latest news and product updates around Infor’s hotel platform – PMS, POS and back-office solutions – curated from trusted sources worldwide. Track the hospitality arm of one of enterprise software’s biggest names.
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EDSA CEO Scott LaMont Emphasizes Designing Intentional Arrival Sequences to Enhance Destination Value and Guest Experience
22 September 2026🏢 EDSA, a leader in planning and landscape architecture for over 60 years, emphasizes the importance of thoughtfully designed arrival experiences across destinations. Effective arrival sequences should prioritize intuitive navigation, spatial hierarchy, and anticipation to enhance guest expectations. These elements elevate the overall experience without necessarily increasing budgets. From Disney’s Magic Kingdom to healthcare campuses, well-designed arrivals create lasting first impressions that communicate care and quality, transforming them into memorable experiences.
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Rosewood Hotel Group Launches “Rise to the Table” Program in London, March 2027, for Female Hospitality Leaders
22 September 2026📋 Rosewood will host “Rise to the Table” in London from March 7-13, 2027, after its debut in Hong Kong. 🎉 The program aims to uplift female professionals in food, beverage, and hospitality. Held at The Chancery Rosewood, it includes leadership development, professional coaching, and a year-long mentorship. Applications close on October 28, 2026. Participants must have five years’ experience and fluency in English. 📍 London offers a vibrant hospitality scene for this initiative. 🌍
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Frasers Hospitality to Launch Fraser Suites Reserve in Bangkok, First Property Opening in December 2026
22 September 2026🏨 Frasers Hospitality will open its new luxury brand, Fraser Suites Reserve, in Bangkok in December 2026, with a grand opening in March 2027. Located in One Bangkok, the 255-room property will inhabit the top ten floors of a 45-storey tower, offering panoramic city views. The brand focuses on extended stays, integrating wellness facilities like thermal pools and red-light therapy. Frasers Hospitality has over 100 lodging assets across Asia Pacific, Europe, the Middle East, and Africa.
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LHS Acquires Majority Stake in Viato to Expand European Hospitality Technology Ecosystem and Marketing-Tech Platform
22 September 2026💰 On September 17, LHS Leading Hospitality Solutions, supported by Elvaston Capital Management and Dolomites Invest GmbH, announced acquiring a majority stake in Viato, a Freiburg-based hospitality software company. Viato, serving around 2,000 customers in Germany, Austria, and Switzerland, enhances LHS’s digital and direct booking capabilities in the hospitality industry. This move strengthens LHS’s presence in the European market, particularly benefiting the Brandnamic Unlimited Marketing-Tech platform in South Tyrol.
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HVS Survey Reveals 88% of Middle East and Africa’s Hotel Agreements Expected to Shift Towards Franchise Models
22 September 2026🏨 HVS surveyed Middle East and Africa hotel industry stakeholders with portfolios totaling 305,500 keys across 1,313 hotels. Results showed 63.6% foresee more franchise agreements in three years, rising to 88% when weighted. Luxury hotels report management fees at 1.5%-2% of revenue, differing from upper-upscale’s varied responses. Only 12.9% have HMA-to-franchise conversion rights, 10.5% termination on sale. In Egypt, 54% of hotels are independent. Saudi Arabia’s diverse market favors both HMAs and flexible models.
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EU’s Packaging and Packaging Waste Regulation Enforces PFAS Restrictions in Food-Contact Packaging Starting August 2026
22 September 2026📦 On 12 August 2026, the EU’s Packaging and Packaging Waste Regulation (PPWR), Regulation (EU) 2025/40, enforces core requirements on packaging in the EU market. It targets reducing packaging waste, enhancing recyclability, reuse, and restricting PFAS in food-contact packaging. The hospitality sector must prioritize understanding and controlling packaging to ensure compliance. By 2030, stricter design-for-recycling and single-use packaging restrictions come into effect. Compliance rests with manufacturers and importers, requiring assessments and documentation.
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AAHOA Hosts 5th Annual 1HerOwnership Conference for Women in Hospitality on September 27-28 in Nashville
21 September 2026📅 Sept. 27-28, Nashville, TN: AAHOA’s 5th annual women’s conference at Delta Hotels by Marriott. 📍 Oct. 5-8, Phoenix, AZ: AAHOA at The Lodging Conference, JW Marriott, as Platinum Sponsor. 🛡️ September: National Preparedness Month and Food Safety Education Month. 🇺🇸 Annually, 48M foodborne illnesses reported in the U.S., causing 128,000 hospitalizations and 3,000 deaths. ✨ Second week of September: International Housekeepers and Environmental Services Week celebrates custodial staff contributions.
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Over 60% of Sex Trafficking Victims Exploited in Hotels, Urging Comprehensive Anti-Trafficking Strategies Across Industry
21 September 2026📖 Hotels face significant challenges from human trafficking, with over 60% of sex-trafficking victims reporting exploitation in hotels, according to a Polaris Survivor Survey. US state and federal legislation now mandates hotels to prevent and report trafficking. Comprehensive strategies—which include training, reporting protocols, and communication both internally and externally—are essential. These strategies should involve all staff levels and be tailored by department. Legislative compliance varies, with training typically required annually or biennially.
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Bedbug Lawsuits Surge Against Hotels, Highlighting Need for Robust Documentation and Proactive Pest Management Strategies
21 September 2026🐞 May 2025, Ventura, CA: A jury awarded $2 million to hotel guests for bedbug bites. March, Manteca, CA: A $245,500 award for a family in a bedbug lawsuit. Florida tourist sues Disney for $50,000+ over bedbug bites. Bedbug claims grow as attorneys seek hotel complaints online. Hotel owners face increased bedbug litigation costs due to lack of insurance coverage. Prevention, documentation, and training are key to reducing legal risks and maintaining guest safety in hotels.
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Hotel Owners Urged to Re-evaluate Contractor Classification to Avoid Legal and Financial Risks
21 September 2026📈 Worker misclassification in hotels is a common issue, often involving contractors like housekeeping or maintenance staff who work regular schedules and use hotel equipment. The IRS and Department of Labor define employee versus contractor status based on control and economic reality. Misclassification leads to tax liabilities and unpaid wages. Addressing this proactively by reviewing worker conditions and consulting legal experts can prevent penalties. Enforcement and state laws may vary, making compliance crucial for hotel owners.
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Taxation Alone Does Not Determine Best Countries for Hospitality Investment; UAE and Singapore Among Top 10 Favorable Markets
21 September 2026💸 United Arab Emirates (UAE) offers a 9% corporate tax and 5% VAT, with strong tourism investment and connectivity, yet high rents and competition persist. Singapore has a 17% tax rate, but high costs prevail. Portugal presents a 19% tax and supportive business conditions but faces seasonality. Estonia promotes reinvestment, with tax on distributed profits. Georgia offers low costs and ease of setup, but geopolitical risks remain. Saudi Arabia targets major tourism growth with a 20% tax for foreign investors.
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Google AI Mode Eliminates Hotel Research Phase, Transforming Booking Journey by Surfacing Single Property Recommendations
21 September 2026📈 Google AI Mode is reshaping hotel bookings by eliminating the research phase, significantly impacting direct booking strategies. In the Philippines, AI assistant Kuya A serves 40-60 million users without official tourism data. Chinese Golden Week 2026 shows a 123% increase in seven-plus night stays, and Trip.com data highlights an 84% rise in multi-destination trips. CLI acquired the ibis Hong Kong for HKD2.3 billion in a major transaction. Housekeeping costs account for 35% of hotel labor expenses.
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The Hotel Industry Has Discovered Infinite Content. Unfortunately, It Has Nothing to Say.
21 September 2026This post was originally published on this site. AI slop is not a writing problem. It is a knowledge problem. The hotel industry has discovered a machine that can produce an unlimited amount of marketing copy. Naturally, the first thing we did was ask it to produce more marketing copy. This is an industry that already had brochures, websites, blogs, destination guides, newsletters, social posts, press releases, OTA descriptions, brand standards, agency copy, influencer copy and the occasional 1,800-word meditation…
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Pricepoint named Key Sponsor for Hotel Owner Conference 2026
21 September 2026The partnership brings one of hospitality tech’s fastest-growing revenue automation platforms to the flagship industry event.
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DICT Launches eGov AI with “Kuya A” for Tourism Information, Reaching 40-60 Million Users in the Philippines
21 September 2026💻 On 21 September, the Department of Information and Communications Technology (DICT) launched eGov AI with “Kuya A” inside the eGovPH Superapp, reaching 40–60 million users. The app offers real-time government service guidance, including tourism information. President Marcos emphasized AI’s role in accountability and public service. DICT targets 60 million users by 2028. No direct partnership with the Department of Tourism exists, highlighting a need for DOT to align its schema with Kuya A to ensure accurate tourism data.
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29% of Consumers Would Let AI Make Final Booking Decision, Increasing to Over 90% by 2027
21 September 2026📈 29% of people would allow an AI agent to finalize bookings, but only 7% trust AI for full purchases. By 2027, AI could disrupt travel, shifting 29% to over 90% reliance on AI for bookings, impacting airlines, hotels, OTAs, and metasearch. As of mid-2026, only 11% of hotels could complete AI-based bookings. The transformation will break traditional travel marketing, pricing, loyalty, and storefront strategies, requiring new approaches for machine-readability and transparent offers.
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AI Enhances Hotel Market Learning by Interpreting Guest Signals and Supporting Strategic Decision-Making Through Blue Ocean Tools
21 September 2026📈 AI is transforming hotel operations by analyzing key signals in guest interactions to enhance decision-making across the entire guest journey, from dreaming to sharing. Utilizing Blue Ocean Strategy tools, hotels can identify unmet needs and innovate beyond traditional competition. The AIDURIX Hotel AI Diagnosis offers an interactive tool to evaluate AI readiness across five areas: leadership, data systems, team skills, workflows, and governance. This strategic approach aims to create meaningful guest experiences and optimize demand generation.
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OUTRIGGER Maldives Maafushivaru Resort Launches Integrated Wellness Stays with Comprehensive Multi-Night Programs for 2026
21 September 2026🌴 Outrigger Maldives Maafushivaru Resort offers 81 villas emphasizing integrated wellness stays, including aerial yoga, sound healing, and The Alchemy Bar workshops. Under John Allanson’s leadership, the resort expanded wellness offerings for 2026, featuring three-, five-, and seven-night holistic fitness and healing retreat packages. These initiatives aim to enhance guest health while promoting sustainability through marine conservation efforts. The resort addresses diverse cultural needs and global uncertainties, fostering personalized, mindful experiences.
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Loews Hotels Launches “Active Stays” Nationwide, Offering On-Property Fitness Experiences Starting September 9 Across 18 Locations
20 September 2026💪 Loews Hotels & Co launched “Active Stays” on September 9, offering flexible fitness and wellness options across its 18 properties in the U.S. and Canada. The initiative, created with trainer Makena Rae, includes in-room workouts and locally inspired movement experiences. A March 2026 Peloton survey found that 60% of travelers prioritize fitness amenities. Loews properties, including in New York and Chicago, provide curated running maps and special packages, aligning with the growing guest demand for inclusive wellness options.
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Building to scale: What it really takes to launch and scale a hotel brand
18 September 2026This article was written by HotelsMag. Click here to read the original article Launching a hotel brand is often associated with its most visible elements: a name, a logo, a prototype and a public announcement. Those elements matter, but they do not create a scalable brand on their own. A successful hotel brand is a complete business system. It must connect a clearly defined guest need with a differentiated product, a practical operating model, compelling owner economics and a development…
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Building for Scale: What it really takes to launch and scale a hotel brand
18 September 2026This article was written by HotelsMag. Click here to read the original article Launching a hotel brand is often associated with its most visible elements: a name, a logo, a prototype and a public announcement. Those elements matter, but they do not create a scalable brand on their own. A successful hotel brand is a complete business system. It must connect a clearly defined guest need with a differentiated product, a practical operating model, compelling owner economics and a development…
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Laundris Launches AI-Powered Assistant to Enhance Linen Inventory Management for Hotel Operators, Boosting Efficiency and Cost Savings
18 September 2026💻 September 18, 2026, Tulsa, Oklahoma – Laundris introduces the AI-driven Laundris Assistant for hotel operators, enhancing linen inventory management. This tool provides instant, custom reports, saving time from manual tracking. Leveraging existing platforms, it offers granular insights into linen usage, helping to control costs and prevent shortages. Leonard Fiorenza from Hotel Drover highlights its efficiency. Available to all Laundris customers at no extra cost, it supports smarter decision-making and budget protection.
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Anana Launches AI Workspace to Capture Demand Signals from Guest Interactions for Hospitality Commercial Teams
18 September 2026💻 Anana, founded by Ricardo Pantaleón and Alexandros Zisimidis, launched an AI workspace for hospitality teams on September 18, 2026, in New York. Anana captures demand signals from guest interactions, linking them with existing hotel systems to provide actionable insights. It features components like Agents, Hotel Knowledge Center, and Reporting. By using AI, Anana identifies meaningful patterns in guest interactions, enhancing demand intelligence. Available now, it helps hotels understand pre-booking guest behavior. Visit getanana.com for more information.
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Folio Expands Its Partnership With M3
18 September 2026This article was written by Lodging Magazine. Click here to read the original article DURHAM, North Carolina—Folio announced a deepened partnership and upgraded integration with M3 as its latest Associate Partner. The companies have launched a new integration following a successful pilot program. Together, Folio and M3 are connecting procurement, invoice automation, inventory management, and accounting into a workflow that helps hotel operators unlock cost savings, reduce manual work, accelerate financial processes, and improve visibility across back-office operations. Designed specifically…
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Hapi Announces Partnership With Upgrade
18 September 2026This article was written by Lodging Magazine. Click here to read the original article MIAMI, Florida—Hapi announced a partnership to help hotels deploy modern payment options at scale via Upgrade’s buy now, pay later (BNPL) solution, Flex Pay. The collaboration centers on an integration that automates how hotels support Virtual Credit Card (VCC) and other emerging payment methods. Together, Flex Pay and Hapi’s connectivity platform and Payments Automations give hotels a scalable way to support modern payment options. Already deployed…
