Press release – source: dailypoint (SGS Services)
Munich, 12 November 2026 – dailypoint, provider of a central data platform for CRM and loyalty in hospitality, has announced a partnership with Hapi, a specialist in data infrastructure for the hotel industry. The aim of the collaboration is to simplify the connection of dailypoint to existing hotel systems and to speed up implementation for customers. Through Hapi’s real-time data infrastructure, dailypoint can significantly reduce the development and maintenance effort for individual interfaces. At the same time, resources are freed up that will in future flow more strongly into the further development of the platform and new functions for hotel customers.
For providers of hotel technology, connecting to their customers’ existing systems is indispensable. Developing and maintaining the corresponding interfaces, however, ties up considerable technical resources. Every new integration has to be developed, tested and continually adapted to changes in the connected systems. As new markets are opened up and the customer base grows, this effort increases further. The result can be longer implementation times and higher costs.
With our growth, the requirements for connecting the most varied hotel systems are also rising. What matters to us is to implement these integrations as efficiently as possible, without creating additional complexity. Our customers already use dailypoint to bring guest data from different systems together and gain valuable insights from it. The partnership with Hapi enables us to connect further systems and bring new hotels onto our platform more quickly. At the same time, we can focus even more strongly on developing new functions with which our customers can make better use of their guest data. Dr Michael Toedt, founder and CEO of dailypoint
Under the partnership, dailypoint will use Hapi as a central integration layer. This complements the interfaces that already exist and makes it possible to connect further systems without having to develop each integration individually. Through Hapi Connectivity and the certified integration with SevenRooms, dailypoint gains access to real-time guest data from additional hotel systems. The collaboration also opens up the possibility of connecting further systems in future, including point-of-sale (POS) systems, spa software and solutions for sales and event management.
The hotel technology industry has been developing interfaces to the same systems over and over again for years. Given the growing number of technologies and providers, this approach is barely economically viable in the long term. We are convinced that interfaces should be an infrastructure that technology providers can build on, rather than having to develop them from scratch each time. The partnership with dailypoint shows how the connection of different systems can be expanded without providers having to maintain each individual integration themselves. Jeff Bzdawka, CEO of Hapi
Hapi provides data infrastructure for hospitality that brings together and standardises information from different hotel systems. Through a single connection, Hapi supplies standardised real-time data with read and write access. Property management systems (PMS), CRM solutions, point-of-sale systems and hundreds of other platforms are supported. Its product portfolio includes Hapi Connectivity, Hapi Autopilot for preconfigured hotel automations, Hapi Guest Identity for unified guest profiles, and Hapi Data Lakehouse as a hotel-specific, AI-ready data foundation. More than 15,000 hotels worldwide use Hapi’s solutions, including IHG Hotels & Resorts, Wyndham Hotels & Resorts, Hyatt, Sonesta International Hotels and Rosewood Hotels & Resorts.
dailypoint is a customer data platform (CDP) for CRM and loyalty in hospitality. The platform enables hotels to capture, bring together and use guest data from more than 200 systems, including property management systems, point-of-sale systems, booking engines, Wi-Fi systems, CRM applications and marketing platforms. At its core is the central guest profile, in which booking data, guest behaviour and individual preferences are combined into a unified, continuously updated data set that complies with GDPR and CCPA. On this basis, hotels can personalise marketing, manage loyalty programmes, improve guest communication and optimise operations. More than 1,500 hotels worldwide rely on dailypoint, including leading hotel groups and independent properties. The company is a preferred CRM partner of The Leading Hotels of the World and has received several awards, including as the best hotel CRM and email-marketing solution at the HotelTechAwards 2026.
