Fake Advice
Let’s clear the air on a job title that’s been abused more than a hotel buffet at breakfast. “Consultant.” It looks serious on a business card, doesn’t it? Implies wisdom,…
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10minhotel
463 posts
JW Marriott Desert Springs Resort & Spa Appoints Rolland Vaughn as Golf General Manager
Palm Desert, CA – JW Marriott Desert Springs Resort & Spa is pleased to announce the appointment of Rolland Vaughn as Golf General Manager. Palm Desert’s largest resort is known…
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Burnout as a Service (BaaS), or the Dictatorship of Efficiency
There’s something almost Calvinist about the way Silicon Valley talks about productivity. Every repetitive task must disappear. It must be automated. As if repetition itself were a software bug waiting…
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Burnout as a Service (BaaS), or the Dictatorship of Efficiency
There’s something almost Calvinist about the way Silicon Valley talks about productivity. Every repetitive task must disappear. It must be automated. As if repetition itself were a software bug waiting…
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Architects of Our Own Demise
“Every time we ask a customer to undertake a process that we are supposed to do for them, we undermine the value of our own industry and create our own…
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Shiji sets new benchmark with 100+ hotel PMS rollout for a single group completed in two months
Complex multi-property rollout demonstrates Shiji’s capability to execute high-volume PMS deployments without operational disruption Berlin, Germany, May 21, 2026 – Shiji, the global leader in hospitality technology, today announced the successful…
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Patrick Pacious Steps Down as Choice Hotels CEO; Dominic Dragisich Appointed Interim Chief Immediately
🏠 Choice Hotels announced on Wednesday that Patrick Pacious is stepping down as President and CEO after nearly 9 years. Dominic Dragisich, Chief Growth & Strategy Officer, will assume the role on an interim basis immediately. The leadership change is sudden, with no permanent successor named and an external search in progress. Pacious's severance terms remain consistent with his 2022 agreement, entitling him to a cash payout. The transition reflects ongoing strategic adjustments within the company.
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Drury Hotels Opens First Destin Property with 116 Suites, Plans Second Hotel with 320 Rooms by 2026
🏨 Drury Hotels opened the Drury Inn & Suites Destin Miramar Beach in Miramar Beach, Florida, its first in the Destin area and sixth in Florida. Located at 50 Ponce de Leon Street, it offers 116 suites with in-room kitchens, an outdoor pool, and more. It employs 25 staff. Plans for a second Destin property, Drury Plaza Hotel Destin, will start in 2026, featuring 320 rooms and 4,000 sq. ft. of meeting space. Drury operates over 150 hotels in 30 states.
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Luxury Hospitality Urged to Use Technology for Efficiency, Preserve Human Connection to Enhance Guest Experience
🏨 Luxury hospitality is facing a quiet crisis as repetitive tasks overwhelm concierge teams, hindering human connection and guest retention. The solution? Use technology for mundane tasks, freeing staff to build genuine relationships, a key commercial advantage. Les Clefs d'Or® International emphasizes time as identity for concierges. Leaders should ask teams, "What do you need to shine?" Costs may be less than expected, but ignoring it impacts future success. Discussed with Josiah Mackenzie at Hospitality Daily.
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TikTok Launches TikTok GO in the U.S., Enabling Direct Hotel Bookings with Partners like Booking.com and Expedia
📰 TikTok launched TikTok GO in the U.S. two days ago, letting users book hotels, attractions, and tours directly on the app. The feature integrates booking options in videos, search, and location pages. Partners include Booking.com, Expedia, Viator, GetYourGuide, Tiqets, and Trip.com. This streamlines the journey from discovery to booking, bypassing Google and brand websites. Hotels may face shifts in visibility and ownership due to OTAs capturing demand and margins.
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