Sales Leaders Urged to Protect Key Skills as AI Overuse Erodes Critical Thinking in Junior Reps
Blog Post Excerpt
💸 In a 2025 study by Michael Gerlich at SBS Swiss Business School, 666 participants showed a strong negative correlation between frequent AI use and critical thinking. A meta-analysis of 17 studies found AI improves surface learning but hinders reasoning. By 2026, 86% of sales directors use AI, yet human judgment remains key. The Protected Reps Framework emphasizes manual practice in selling skills. Analytical thinking ranks top among employer-valued skills, cited by 70% of companies (WEF 2025).
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