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10minhotel.com

1178 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

3 min

Marriott Properties Adapt Fitness Offerings to Meet Evolving Guest Expectations with Enhanced Recovery and Strength Training Options

💪 Marriott hotels are adapting to guests’ fitness expectations by redesigning spaces to accommodate personal devices and flexible workouts. Automated recovery solutions like robotic massages are being introduced to address staffing shortages. Strength training now takes precedence over cardio. Guest rooms are becoming wellness hubs with sleep-tracking wearables. Emphasizing fitness continuity and recovery, these trends aim to enhance guest loyalty and are poised to shape hotel fitness experiences by 2026. Matrix Fitness partners globally to support these initiatives.

2 min

Avalora's VAIA Agentic AI Assistant Becomes First to Complete AHLA's HTNG Express PMS Integration for Hotels

💻 Avalora's VAIA Agentic AI Assistant is the first to complete the AHLA’s HTNG Express PMS integrations, validated with Visual Matrix. This integration by Avalora, a global hospitality technology firm, enhances hotel PMS connectivity. Avalora’s CEO, Mark Cederloff, highlights VAIA’s role in standardizing PMS interactions. HTNG Express PMS aims for simplified, faster, scalable integrations. Avalora's solutions, including Cloud PBX and Contact Center, boost hotel operations and guest experience through cloud services and open integration ecosystems.

3 min

Hapi Launches Guest Identity and Data Lakehouse Solutions, Connecting 100 Systems Across 15,000 Hotels Globally

📷 Hapi announced two new solutions, Hapi Guest Identity and Hapi Data Lakehouse, to enhance guest personalization in the hospitality industry. These tools integrate guest data from various hotel systems in real-time, creating accurate guest profiles. With over 100 systems connected across 15,000 hotels, Hapi aims to improve guest experiences by providing a reliable data foundation. Hapi focuses on data connectivity and serves major brands like IHG, Wyndham, and Sonesta.

24 min

Hotelier Podcast Highlights the Importance of Quality Guest Data Over AI Implementation for Direct Booking Success

💻 55 minutes ago, Dylan Cole, Managing Director, EMEA of Revinate, discussed with Charlie Osmond, Co-Founder of Triptease, the impact of AI on hotel bookings. The conversation highlighted the importance of clean and connected guest data for successful AI integration. By 2026, less than 2% of hotel bookings will come directly from AI platforms like ChatGPT. Hotels must focus on maintaining high-quality data to drive effective marketing, enhance guest personalization, and compete with OTAs in an AI-driven landscape.

7 min

Italy's Hospitality Sector Achieves 42.8% GOP Margin in 2026, Leading European Markets Amid Increased Tourist Arrivals

🌍 Italy 2026: Tourist arrivals rose 4.43% in H1, with June's foreign traveler expenditure up 4.8% YoY. Italy leads in European occupancy at 51.2%, surpassing Spain and France. Milan's luxury hotels saw GOPPAR rise 33% to €400, driven by Fashion Week and Olympic anticipation. Italy's GOP margin climbed from 41% to 43% with ADR up 8% and occupancy up 1 point. Southern Europe's GOPPAR grew 8% YTD July 2026, outpacing other regions.

6 min

Radisson Hotel Group Expands Verified Net Zero Portfolio to Nine Hotels in Nordics and UK, Targets 100 by 2030

📋 Radisson Hotel Group launched four new Verified Net Zero hotels in Sweden and Denmark, increasing their count to nine in the Nordics and UK. This move supports their goal of 100 such hotels by 2030. The newly added hotels include three in Stockholm and one in Copenhagen, with capacities ranging from 180 to 3,000 guests. Verified by TÜV Rheinland, these hotels focus on sustainable operations with 100% renewable energy and low-carbon menus, reducing carbon footprints by up to 40%.

3 min

Mews Launches Guest Messaging and Automations, Improving Response Times and Automating 47,000 Tasks During Beta

📱 [Amsterdam, 1 October 2026] – Mews launched Guest Messaging and Automations. Each feature addresses repetitive hotel tasks, helping staff focus more on guests. Guest Messaging combines all guest communications into a single thread, reducing average response times from 8 hours. Mews AI answers 80% of routine questions instantly. Automations handle tasks like upgrades, with 60% automation for Gold & Platinum guests at some properties. During Beta, 47,000 automations ran. Mews supports 15,000 customers in 85 countries.

3 min

Who Gives a Crap Elevates Customer Experience with Subscription Model and $14 Million in Donations for Clean Water

📦 In 2012, Australia-based "Who Gives a Crap" was founded by Simon Griffiths, raising $50,000 by livestreaming himself on a toilet for 50 hours. The company offers a subscription service for toilet paper and household items, donating 50% of profits, over $14 million, to clean water and sanitation projects. Products are made from 100% bamboo or recycled paper. A study found 62% of U.S. customers prefer brands supporting local causes, with 50% increasing loyalty due to social involvement.

3 min

HFTP Partners with Inntelo AI to Deploy AI Agents Across 83 Chapters, Aiming to Enhance Member Services

💻 In 2026, HFTP, a nonprofit headquartered in the U.S., partnered with Inntelo AI to integrate AI agents across its media and events, including HITEC in San Antonio, which drew over 6,100 attendees and 400+ exhibitors. Inntelo AI supports hospitality operations globally, automating 98% of guest interactions, saving 17 minutes per enquiry, and boosting in-stay revenue by 32%. This collaboration enhances HFTP’s AI-driven member services, aligning with the Hospitality AI Collective's standards.

4 min

Kennedy Training Network Offers Complimentary 40-Minute Hospitality Leadership Webcast Focused on Mentorship and Emotional Guest Connections

📅 Kennedy Training Network (KTN) offers a free, 40-minute webcast on October 23 at Noon ET, aimed at hospitality leaders for mentoring and creating emotional guest connections. Sponsored by Travel Outlook and Track Hospitality Software, it emphasizes the importance of human interaction in sales and hospitality. Upcoming sessions include one on November 20 addressing hotel sales effectiveness. Recordings are available on KTN’s YouTube and Spotify channels, with free registration at www.KTNwebcast.com.

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