AI Accelerates Hotel Distribution Challenges as OTAs Maintain Lead, Says Shiji VP Natalie Kimball
🏨 Natalie Kimball, VP of Shiji's strategic account management, highlights that hotels are losing the distribution battle to OTAs again, exacerbated by AI. OTAs invest billions yearly in Google, structuring data for AI efficiency. The window for hotels to adapt closed last year; none acted swiftly. TikTok influences modern travel decisions, replacing older methods. Shiji aims to unify hotel content with availability and bookings, ensuring data accuracy by comparing multiple sources. Kimball advises hotels to focus on delivering quality service.
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