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10minhotel.com

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10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

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Horst Schulze Inducted into SHTM Gallery of Honour, Receives Lifetime Achievement Award for Global Hospitality Contributions

🏨 On June 5, 2026, in Hong Kong, Mr. Horst Schulze, a founding member of The Ritz-Carlton Hotel Company, was honored by The Hong Kong Polytechnic University’s SHTM with a Gallery of Honour induction and the Lifetime Achievement Award. Schulze, who led The Ritz-Carlton to $2 billion revenues and founded The Capella Hotel Group, is celebrated for his impact on luxury hospitality and education. Claire Chiang and Prof. Kaye Chon highlighted his contributions during the event.

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McKinsey Analysis Reveals Airline and Hotel Profit Margins; Hotels Retain 35% of Revenue After Acquisition Costs

🛫 McKinsey analyzed a London-New York Boeing 787 flight, generating $174,000 revenue from tickets, bags, seats, and cargo. Costs include $51,000 for fuel and $35,000 for airport charges, netting a $21,000 profit. Profit margin per seat averages 3-6 cents per dollar across the industry. For hotels, a $200 room night results in a 34.8% gross operating profit post-commissions, with labor costs consuming a third of revenue. Acquisition costs range 15-25%, impacting net profitability.

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2026 Research Reveals Customers Prioritize Kind Employees, Convenience, Knowledge, Correct Contacts, and Fast Responses

Here is a blog post excerpt summarizing the article: 💬 2026 research reveals customers value five key service experiences: 93% prioritize kind and helpful employees, 92% seek convenience and knowledgeable support, and 91% desire to reach the right person initially. Additionally, 89% demand fast response times. These practical expectations enhance loyalty and are achievable without major investments—requiring discipline, consistency, and a supportive culture. Companies must integrate these elements for optimal customer satisfaction.

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Shiji and FreedomPay Launch Unified Payment and POS Solution for Enterprise Hospitality with Mobile Integration

💳 Shiji and FreedomPay announce a collaboration on October 2023 in Atlanta, Georgia. They introduce an all-in-one payment and point-of-sale solution for enterprise hospitality. The solution integrates Shiji’s Infrasys POS and Astral Payments with FreedomPay, enabling streamlined operations across hotel groups. By using mobile, Android-based devices, staff can manage orders and payments in a single workflow, reducing service friction and improving accuracy. This approach simplifies operations across diverse, geographically distributed portfolios.

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Organizational Culture Inherited Unconsciously Shapes Employee Behavior, Mirroring Family Dynamics and Leadership Legacies

📊 When starting a new role, you inherit unspoken rules about workplace dynamics. These rules, shaped by past leaders and unresolved conflicts, persist even after changes in leadership. For example, a founder's intolerance for disagreement can create a long-lasting consensus culture, impacting decision-making speed. This inheritance is learned through subtle cues like raised eyebrows and pauses before dismissive phrases. Over time, newcomers not only inherit but also enforce these norms, perpetuating the cycle.

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Ascott Expands in Vietnam with Four New Projects, Reaching 40 Properties and Over 10,100 Units Nationwide

🏨 The Ascott Limited, owned by CapitaLand Investment, partners with Sun Group for four new hospitality projects in Ho Chi Minh City and Phu Quoc, Vietnam. These projects include the first Southern Vietnam property under The Crest Collection, opening in 2028 with 146 keys. Ascott's Vietnam portfolio now boasts 40 properties and over 10,100 units. The Phu Quoc Hillside Development will feature three brands—Ascott, lyf, and HARRIS—near key landmarks like Bai Kem Beach and Sun World Hon Thom.

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Marriott Partners with Lefay to Introduce Luxury Wellness Brand, Expanding Wellbeing Focus with Joint Venture

🌴 Marriott International has partnered with the Leali family to integrate Lefay, a luxury wellness brand, into its portfolio. Founded in Italy in 2006 by Domenico Alcide and Liliana Leali, Lefay is acclaimed for its resorts in Lago di Garda and the Dolomites. The venture includes long-term management agreements and Marriott’s support in global development. Lefay's offerings focus on holistic wellness, with expansion plans in Tuscany, Southern Italy, and the Swiss Alps. Full integration with Marriott Bonvoy is expected by late 2026.

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Proposed Caribbean Resort Association Aims to Rebalance Tax Burdens and Boost Sustainability in Resort Industry

🌊 Caribbean tourism faces challenges as cruise ships, benefiting from low port passenger fees, overshadow resorts burdened by high taxes. In 2026, the Caribbean Tourism Organization's awards, partly sponsored by cruise giants, highlight concerns over priorities. The Caribbean Hotel Association's 2008 expansion diluted resort interests. High costs hinder eco-friendly resort development on smaller islands. A proposed Caribbean Resort Association aims to advocate for equitable tax policies, increased air travel, and environmental conservation, ensuring sustainable growth for local economies.

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EHL HumanX Summit Highlights: Young Hospitality Leaders Emphasize Intergenerational Learning, Reject Traditional Mindsets for Adaptability

📈 At the EHL HumanX Summit in Lausanne, Ilona Guérin, President of the Young Hospitality Summit, highlighted generational transmission in hospitality. Two months prior, Guérin's summit gathered 85 delegates from over 30 nationalities and schools globally. Discussions emphasized adaptability and evolving loyalty, with less traditional, long-term brand affiliation. Guérin opposed formal generational translators, advocating organic bridging roles to maintain continuity and understanding across generations in the hospitality industry.

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Hotels.com 2026 Index: Booking 8-14 Days Prior and Sunday Stays Yield Up to 23% Savings

🌎 Hotels.com released its 2026 Hotel Price Index revealing booking 8-14 days before travel and staying Sunday nights offer savings. Use of “Budget” filter rose by 1800%, “Rewards” by 820%. Last-minute bookers saved 23%. January is cheapest for hotel stays, October second week priciest. International 5-star hotels are 23% cheaper than U.S. hotels. Savings found in Porto Alegre, Nha Trang, and Phuket. Hotel rates dropped in Alassio (-31%), Leipzig (-25%), Lahaina (-27%), and more.

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