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10minhotel.com

1165 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

4 min

Successful Service Robot Integration in Hotels Depends on Clear Communication and Strong Human-Robot Collaboration

🤖 Three months post-robot rollout in hotels, room-service times drop, and robots perform hundreds of weekly tasks, yet staff engagement remains a concern. A review of 129 studies reveals that unclear intent and roles lead employees to view robots as job threats. Robots handling repetitive tasks pose less threat than those involved in guest interactions. Generation Z is sensitive to fair rollouts. Supportive leadership can reduce disengagement. Success hinges on clear communication, defined roles, and team investment.

3 min

89% of Hotel Guests Prefer Human Involvement with AI Reserved for Repetitive Tasks, Mews Survey Reveals

💻 [New York - 7 October 2026] A Mews survey of 3,250 travelers reveals 89% favor a blend of AI and human hospitality; only 28% prefer AI for tasks like taxi arrangements. 75% stress hospitality hinges on human staff, while 59% want AI to handle repetitive tasks. Human interaction dominates areas like restaurant service (72%), front desk (66%), and check-in (58%). The study highlights the need to automate routine work, allowing staff to focus on guest experiences.

5 min

Japan's Domestic Tourism Boosts Hotel Prices in November 2026 Despite Decline in International Arrivals

📈 Hotel rates are climbing across Japan in November 2026, driven by domestic travelers seeking fall foliage. The annual International Tourist Tax increased from JPY 1,000 to JPY 3,000 in July 2026. Domestic travel spending surged 11.7% YoY in Q2. Silver Week created a five-day holiday, boosting searches by 120%. Nagoya and Nara saw hotel prices rise significantly. Sapporo’s hotel prices soared 36% YoY. Northern Japan destinations like Hakodate, Nagoya, and Niigata are experiencing strong demand.

7 min

Branded Residences to Surpass 900 Projects by 2025, With Over 835 Additional Developments Planned by 2032 Globally

🏠 By 2025, branded residences will surpass 900 globally from fewer than 350 a decade ago. Dubai leads with 31% of completed projects and 85 more planned, followed by Miami (16%) and NYC (15%). Istanbul accounts for 6.4% of projects, hosting 19 million tourists in 2025. Affluent investors, including VHNWIs and UHNWIs, dominate purchases, viewing these as prestige and investment assets. Price premiums can reach 30%, but high development costs and brand-related fees often offset gains.

3 min

Ed Howie Outlines Six Key Strategies for Achieving Lifelong Customer Retention and Business Growth

💳 Companies can secure lifelong customers by prioritizing retention over mere customer service. Ed Howie, CEO of Lifelong Customers, outlines six essential strategies: focus on retention for growth, shift resources to the "customer attention economy," achieve employee alignment with a clear customer experience vision, cherish existing customers equally, manage retention as an operating system, and consistently deliver desired experiences. Successful customer retention leads to increased loyalty and repeat business, not just through singular interactions or marketing campaigns.

4 min

WTTC Forecasts European Travel & Tourism Growth at 3.1% in 2026, Outperforming Wider Economy

🗺 In 2026, Europe’s Travel & Tourism sector is forecast to grow by 3.1%, exceeding last year’s 2.6%. The WTTC's Global Summit hosts 1,000 delegates in Valletta, Malta, including 200 CEOs. International visitor spending in Europe is expected to rise by 5.8%. Travel & Tourism contributed US$11.6 trillion to the global economy last year, supporting 366 million jobs. By 2026, it will add US$4.9 billion to Malta’s economy, representing 16.9% of its GDP.

5 min

Marriott International's Future of Food 2027 Report Highlights Rise of Authentic, Local Dining Across Asia Pacific

🍽 Marriott International has released its "Future of Food 2027" report focused on Asia Pacific (excluding China). 95% of surveyed properties highlight local cuisine as the top dining trend. Flexible dining settings are rising, with Vietnam seeing 71% growth in bar/lounge dining. In Thailand, 100% of restaurants use AI in operations. Fine dining experiences are now quicker, with 58% lasting 1.5-2 hours. Wellness dining is notable, with 97% offering health-focused dishes. Non-alcoholic beverage sales are up in 42% of surveyed venues.

3 min

Lighthouse Announces General Availability of Ernest AI Platform for Hotel Commercial Teams, Used in Over 80,000 Hotels

📸 Ernest, an AI platform by Lighthouse, is now generally available to hospitality industry teams as of today. Initially launched in June, Ernest actively helps commercial teams from brands like Viceroy, Stonebridge, and Maine Course. It utilizes over 3 billion hotel data points from 80,000 hotels, delivering insights and ROI. Ernest prepares reports and forecasts overnight, easing data interpretation. Available globally for hotel groups, it simplifies tasks previously requiring extensive manual work.

2 min

Aleph Hospitality Assumes Management of Mövenpick Grand Al Bustan, Expanding Dubai Portfolio to Three Properties

📍 Aleph Hospitality, the largest independent hotel management company in the Middle East and Africa, took over Mövenpick Grand Al Bustan in Dubai on 1 July 2026. Aleph now manages over 50 hotels with 7,000+ rooms across 23 countries and 39 cities. Mövenpick Grand Al Bustan joins the Marriott Marquis and Hilton in Dubai under Aleph's management. This expansion aligns with Dubai Economic Agenda (D33) and aims for operational efficiency and commercial success for hotel owners.

3 min

Coury Hospitality Expands Portfolio with Management of THE RIVVY in Chicago and Marriott Tacoma Downtown

📈 Coury Hospitality, based in Dallas, is expanding with THE RIVVY in Chicago and Marriott Tacoma Downtown in Washington, managed for ACORE Capital. THE RIVVY, now a 297-room boutique hotel in River North, features 8,187 sq. ft. of event space. Marriott Tacoma Downtown offers 304 rooms and 25,000 sq. ft. of meeting space. Coury, experienced with Marriott brands, now manages over 40 U.S. hotels. Founded in 1999, Coury is known for its hands-on management approach.

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