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10minhotel.com

1142 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

3 min

Ed Howie Outlines Six Key Strategies for Achieving Lifelong Customer Retention and Business Growth

💳 Companies can secure lifelong customers by prioritizing retention over mere customer service. Ed Howie, CEO of Lifelong Customers, outlines six essential strategies: focus on retention for growth, shift resources to the "customer attention economy," achieve employee alignment with a clear customer experience vision, cherish existing customers equally, manage retention as an operating system, and consistently deliver desired experiences. Successful customer retention leads to increased loyalty and repeat business, not just through singular interactions or marketing campaigns.

4 min

WTTC Forecasts European Travel & Tourism Growth at 3.1% in 2026, Outperforming Wider Economy

🗺 In 2026, Europe’s Travel & Tourism sector is forecast to grow by 3.1%, exceeding last year’s 2.6%. The WTTC's Global Summit hosts 1,000 delegates in Valletta, Malta, including 200 CEOs. International visitor spending in Europe is expected to rise by 5.8%. Travel & Tourism contributed US$11.6 trillion to the global economy last year, supporting 366 million jobs. By 2026, it will add US$4.9 billion to Malta’s economy, representing 16.9% of its GDP.

5 min

Marriott International's Future of Food 2027 Report Highlights Rise of Authentic, Local Dining Across Asia Pacific

🍽 Marriott International has released its "Future of Food 2027" report focused on Asia Pacific (excluding China). 95% of surveyed properties highlight local cuisine as the top dining trend. Flexible dining settings are rising, with Vietnam seeing 71% growth in bar/lounge dining. In Thailand, 100% of restaurants use AI in operations. Fine dining experiences are now quicker, with 58% lasting 1.5-2 hours. Wellness dining is notable, with 97% offering health-focused dishes. Non-alcoholic beverage sales are up in 42% of surveyed venues.

3 min

Lighthouse Announces General Availability of Ernest AI Platform for Hotel Commercial Teams, Used in Over 80,000 Hotels

📸 Ernest, an AI platform by Lighthouse, is now generally available to hospitality industry teams as of today. Initially launched in June, Ernest actively helps commercial teams from brands like Viceroy, Stonebridge, and Maine Course. It utilizes over 3 billion hotel data points from 80,000 hotels, delivering insights and ROI. Ernest prepares reports and forecasts overnight, easing data interpretation. Available globally for hotel groups, it simplifies tasks previously requiring extensive manual work.

2 min

Aleph Hospitality Assumes Management of Mövenpick Grand Al Bustan, Expanding Dubai Portfolio to Three Properties

📍 Aleph Hospitality, the largest independent hotel management company in the Middle East and Africa, took over Mövenpick Grand Al Bustan in Dubai on 1 July 2026. Aleph now manages over 50 hotels with 7,000+ rooms across 23 countries and 39 cities. Mövenpick Grand Al Bustan joins the Marriott Marquis and Hilton in Dubai under Aleph's management. This expansion aligns with Dubai Economic Agenda (D33) and aims for operational efficiency and commercial success for hotel owners.

3 min

Coury Hospitality Expands Portfolio with Management of THE RIVVY in Chicago and Marriott Tacoma Downtown

📈 Coury Hospitality, based in Dallas, is expanding with THE RIVVY in Chicago and Marriott Tacoma Downtown in Washington, managed for ACORE Capital. THE RIVVY, now a 297-room boutique hotel in River North, features 8,187 sq. ft. of event space. Marriott Tacoma Downtown offers 304 rooms and 25,000 sq. ft. of meeting space. Coury, experienced with Marriott brands, now manages over 40 U.S. hotels. Founded in 1999, Coury is known for its hands-on management approach.

3 min

Booking Holdings Dominates European OTA Market with 68.8% Share, Overseeing 20.6% of Total Hotel Bookings

📈 On September 22, Booking.com's public affairs head claimed the European hotel distribution market is competitive, citing a 2026 HOTREC study. Booking Holdings, owning brands like Agoda and Priceline, holds 68.8% of OTA bookings, translating to 20.6% of total bookings. The EU General Court, on September 9, confirmed Booking's dominant market position. The study found 51% of hotels say OTAs underprice their rooms without consent. Direct bookings account for 51.3% of the market.

6 min

EHL Report Highlights Psychological Wellbeing as Central to Hospitality Industry, Emphasizing Holistic Approaches and Employee Care

🏨 The Psychological Well-being in Hospitality Report 2026 highlights five industry developments based on 48 expert interviews. It emphasizes holistic wellbeing, linking employee psychological health to guest experience quality. A transformation economy now sees guests seeking meaning over comfort. Dr. Aradhana Khowala notes the importance of emotional design, while Dr. Alyson Meister highlights workplace challenges. The Breakers Palm Beach shows positive results with a 93% retention rate. ROX measures guest psychological wellbeing's impact on loyalty.

6 min

WiT Singapore Highlights AI's Growing Role in Travel; AirAsia, Expedia, and ixigo Reveal Strategic Shifts

📈 WiT Singapore celebrated its 21st anniversary last week, highlighting AI's growing role in travel. Over 50% of US travelers and 68% globally use AI for travel decisions, yet only 8% are confident booking through it. AirAsia’s CEO Tony Fernandes, facing a jet fuel price crisis, aims for a unique travel platform soon. Klook, profitable since last year, sees 60% of merchants offline. Hotel 101 employs just 30 staff for its 680-room Madrid property. Trust remains key amidst technological shifts.

3 min

European Hotel Investment Reaches €11.7 Billion in H1 2026, 19.5% Above 10-Year Average Despite Decline

🏨 In H1 2026, European hotel investment hit €11.7 billion, 19.5% above the 10-year average, despite a 9.5% YoY decline. Transactions over €100 million rose by 30%. APAC and MEA investments soared by 86% and 31%. The average price per room increased by 9% to €228,416. Hotel supply grew by 2.9%, notably in Southern Europe. Europe’s RevPAR increased by 3% to €101, with Milan and Budapest seeing the largest gains, driven by the 2026 Winter Olympics.

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