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Marriott bets big on AI and cloud transformation

💻 Sep 10, 2025, Marriott International is modernizing with new cloud platforms and AI tech over 18 months. It's piloting Microsoft Copilot, AI call center coaches, and AI trip planning for Bonvoy members. An “agentic mesh” AI layer is being developed to boost innovation efficiently. Cybersecurity enhancements follow FTC settlements, emphasizing data privacy. A four-part governance framework ensures responsible AI use, balancing ambition with caution, as many enterprise AI projects struggle to scale.
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  • 1 min

The age of non-tourism

🌍 Sep 8, 2025. Traditional summer holidays face decline due to rising heatwaves, wildfires, and extreme weather, making travel riskier and costlier. Insurance, food, and carbon reduction could significantly increase travel expenses. Experts like Stefan Gössling warn of the “age of non-tourism,” while aviation struggles with decarbonization. Higher ticket prices might result as greener technologies are adopted. A shift to domestic travel is anticipated, with local, cheaper, and less carbon-intensive holidays gaining popularity.
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  • 3 min

What is the True Cost of Distribution? | HSMAI Global

💸 Diego Acosta, Director at Flex Pay and HSMAI Revenue Optimization Board Member, reveals key insights on hotel distribution costs. Using tools like Juyo Analytics and Kalibri Labs' Hummingbird helps approximate reservation costs, although full granularity is challenging. Direct bookings aren't always more profitable due to additional expenses like ad campaigns and loyalty costs. Jens Egemalm of Pandox Hotels suggests a formula to assess true channel yield. Google’s PMAX campaigns can enhance direct booking strategies amidst competition.
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The Hotel Brands of the World Infographic

🏨 The team at 10 Minutes Hotels launched the Global Hotel Brands Infographic in 2026 to map major hotel groups. It organizes brands into eight categories: Luxury, Premium, Upscale, Boutique & Lifestyle, Midscale, Economy, Extended Stay, and All-Inclusive. This free resource is continually updated to reflect industry changes, and it’s available for download and use without alteration. The infographic aims to clarify the complex hotel landscape for professionals and enthusiasts.
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Beyond the room: how cross-selling reshapes the hotel stay

💰 Sep 3, 2025, hotels are leveraging cross-selling to enhance guest experiences and boost revenues by up to 20%, increasing profit margins by 30%. Maison Albar offers luxury car rentals, while Hotel Royal Luxembourg tailors adventures based on guest preferences. Le Narcisse Blanc transforms stays with spa and dining promotions, and Hotel Forsthaus Fürth increases in-house dining via timely offers. Effective cross-selling enhances convenience, personalization, and guest satisfaction.
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