The Hotel Technology Maturity Curve and the Shift Toward Best-in-Class Systems
💻 Hotels are adapting tech systems as they scale, according to Stayntouch's 2026 study with NYU and IDeaS. Surveying 300+ hotel professionals, 68% of independent hotels with 100+ rooms opt for Best-in-Class systems for growth. Smaller hotels favor simplicity; larger ones need flexibility. Booking errors and guest preference issues are key concerns. Satisfaction rises with specialized systems offering open APIs and integration. This tech evolution supports smarter decisions, reflecting a shift in maturing hotel businesses.
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