Automatic

5 min

The Great Hotel Sales Divide: System-First or Proposal-First — Which One Are You?

In hotel groups and event sales, timing is everything. The moment a lead comes in, whether from a meeting planner’s RFP, a trade show connection, or a casual inquiry, the clock starts ticking. The speed, accuracy, and professionalism of the initial response can make the difference between securing the booking or losing it to a competitor.

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How AI-Powered Personalisation Is Redefining Hotel Sales in 2025

A few years ago, the best hotel salespeople had one superpower: they could read their guests.

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10 min

Beyond the Bed: Rethinking Guestrooms for the Year 2075

HITEC is the largest hospitality technology show in the world. I began attending the show when I was an undergraduate student majoring in hospitality. The size and scope of the HITEC show, with more than 6,000 annual attendees, was impressive. Perhaps my favorite piece of the show was Guestroom 20x.

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2 min

Black Wood, Bold Designs: Elevating the Key Card Experience

Forget the boring plastic rectangle. You know the one, it gets lost in a pocket and feels disposable. Your guests, the ones paying a premium for an unforgettable stay, deserve more than a forgettable access tool. We heard the whispers from the world’s most luxurious hospitality providers, and we’re answering with something that doesn’t just open doors, it starts conversations: our Black Wood Key Cards.

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2 min

Luxury stands its ground — but it is not immune

Even as economy and mid-scale hotels falter, premium hotels face their own headwinds Nov 14, 2025 While recent trading updates from global hotel groups show that economy and mid-scale hotels…

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