Airbnb drops category search
Feature once hailed as transformative is quietly retired to make space for new business lines Sep 26, 2025 Airbnb has discontinued its Category search, the 2022 feature designed to inspire…
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Automatic
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Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.
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Hospitality Associates Selects Canary Technologies for AI Guest Messaging
Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Hospitality Associates, Inc. has selected Canary’s AI Guest Messaging to modernize guest communication and elevate service across its portfolio.
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Snapfix Launches Multi-Site Console
Snapfix, the visual-first hotel operations platform trusted by more than 700 hotels in over 40 countries, today announced the launch of Snapfix Multi-Site Console, the industry’s first centralized system designed to give hotel groups and owners portfolio-wide visibility and control from a single platform.
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Why fewer options means more bookings
Picture this: Caroline is a business traveler who has stayed at your hotel before and has left glowing reviews. On her previous trips, she has always stopped at your gift store after checkout to buy her young kids gifts. Imagine utilizing hotel guest segmentation to send Caroline an offer to bring her young kids with her to celebrate the holiday season. You list the right room options, include information about the kids’ club, and offer a spa voucher for the afternoon when kids are enjoying themselves at the club. Booking is easy.
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Automation Readiness: A Practical Checklist for Hotel Leaders
Have you ever counted how many hours your teams spend each week copying data from one system to another, reconciling payments, or correcting reservation errors? Behind the warm welcome and seamless guest service that define hospitality, there is a less visible reality: hundreds of repetitive, time-consuming tasks that drain your staff’s energy.
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Hotel Training Needs a Rethink: From Checklists to Commitment
Training in hospitality has never been only about tasks. It is about shaping culture, building belonging, and creating pride. In many hotels, however, the process still feels like a box-ticking exercise. New hires memorize scripts, click through online modules, and sign off on checklists. The process ends, but the learning and the loyalty never truly begin.
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Taj Ganga Kutir Resort & Spa Opens Doors in Raichak, West Bengal
The Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Taj Ganga Kutir Resort & Spa, RaichakinWest Bengal. Nestled on the tranquil banks of the Ganges, this riverine sanctuary is a soulful ode to Bengal’s idyllic countryside.
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Marriott International Debuts in Mongolia with the Signing of AC Hotels in Ulaanbaatar
Marriott International, Inc. today announced a signed agreement with HTL Gateway LLC to open AC Hotels by Marriott Ulaanbaatar. This strategic move is set to mark Marriott’s entry in Mongolia, underscoring the company’s vision to strategically grow its presence across Asia Pacific. Expected to open in 2027, AC Hotel by Marriott Ulaanbaatar will reflect the brand’s signature design philosophy that harmonizes form and function, offering purposeful design, flexible spaces, and signature moments for a new generation of discerning business and leisure travelers.
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Ascott’s Citadines Brand Surpasses 200 Properties Globally, Powered by Strong Momentum Since Brand Refresh
The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (CLI), has hit a major milestone with its Citadines portfolio surpassing 200 properties globally, driven by asset-light growth through management and franchise agreements. The upper-midscale conversion brand now comprises 205 properties and approximately 35,000 units. Of these, more than 60%, or 127 properties and about 22,200 units, are currently operational.
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