Automatic - 10 Minutes News for Hoteliers - Page 45

3 min

Case Study: Hotel Opening Purchasing & Installation

🏨 A high-end dual-property hotel project in California faced delays due to missing FF&E components as the opening date neared. Despite construction progress, FF&E status was unclear. A project management team and procurement firm were involved, but lacked coordination on key dates. FF&E Consultants intervened, conducted assessments, coordinated installations, and facilitated temporary solutions. Both properties passed inspections and opened on time, thanks to a coordinated recovery plan that preserved the owner's investment.

2 min

Case Study: How a GDN Campaign Tripled a Luxury Hotel’s Breakfast Package Production

💰 A Google Display Network campaign was launched for a 5-star luxury hotel in Chicago, targeting travelers and business professionals. It significantly exceeded key performance indicators, achieving 4x the projected traffic and 3x the targeted revenue of $50,000, reaching over $150,000. The campaign's Return on Ad Spend (ROAS) was 12.5:1, demonstrating exceptional financial success and visibility for the hotel’s breakfast offer. The campaign used precise audience targeting, aligning with luxury travel and dining interests.

Travalyst initiative to drive industry-wide clarity on sustainability certifications ahead of the EU Empowering Consumers for the Green Transition Directive (ECGT)

🌎 Travalyst, led by Prince Harry, launches its second certification initiative, aiding compliance with the EU’s Empowering Consumers for the Green Transition Directive, effective September 2026. By collaborating with stakeholders, they aim to unify global sustainability standards for accommodations. The initial initiative started in spring 2024, and the current update provides an open-access list for transparency in the industry. Key dates include a learning session on February 11, 2026.

4 min

2026 is the year of the brand evolution

📱 In 2025, a major shift in hospitality emerged with AI-driven booking channels changing consumer behavior. Large language models (LLMs) reshaped hotel discovery and choice, demanding more comprehensive brand storytelling. Traditional web searches have evolved to longer, more detailed queries, making older optimization models obsolete. By mid-2025, Online Travel Agencies gained influence as AI narrators, challenging hotel brand ownership. Cendyn, with over 35,000 clients in 150+ countries, drives $20 billion in hotel revenue annually.

3 min

The Customer Service Department Isn’t Broken – The System Is

📡 Shep Hyken highlights common customer service issues, emphasizing that the problem often lies in systems, not personnel. Key issues include hard-to-find contact information, reliance on AI without human agents, lack of self-service options, ineffective self-service, long hold times without call-back options, unreturned messages, and poorly trained representatives. Companies should brainstorm solutions to address these system failures and enhance customer experiences.

7 min

2025 Guest Experience: How Hotels Are Winning Satisfaction in a Year of Record Demand

🏨 2026 Guest Experience Benchmark shows hotels thriving under pressure. In 2025, the global Guest Review Index reached 86.7%, a 0.5% increase from 2024. Review volume grew by 2.1%. Luxury hotels struggled, with a global GRI of 90.4%. The Middle East saw a 0.8-point GRI rise, while North America faced luxury stagnation. Google became the top review platform, surpassing TripAdvisor in mentions. Asia led globally, with exceptional GRI performance across star categories.

6 min

Mastering mobile ordering: 10 best practices to drive ancillary revenue and free up staff time

💸 Hotels seeking to boost ancillary revenue should focus on mobile ordering for F&B services, as it offers significant potential. Deployment of QR codes, covering guest touchpoints, can capture orders 24/7. IRIS, a leader in digital F&B platforms, reports hotels using mobile ordering technology can boost revenues by 20%. The strategy includes upselling, multi-lingual support, and creative marketing. Since 2010, thousands of hotels globally have utilized IRIS technology to enhance guest experiences and streamline operations.

2 min

Aven Hospitality Launches to Continue Shaping Future of Hospitality Technology

🏨 Aven Hospitality, based in Southlake, Texas, rebranded from Hospitality Solutions to serve over 35,000 hotels globally. Led by CEO Teresa Mackintosh, the company, spun off from Sabre Corporation in 2025, enhances hotel operations via SynXis, its commerce platform with 600+ integrations. Aven emphasizes smarter retailing, automated workflows, and AI readiness to boost revenue and guest engagement, operating in 175 countries to streamline hotel management and technology-driven changes.

ONYX Hospitality Group Signs Agreement to Manage Shama Hub Ladprao

🏠 ONYX Hospitality Group and Mr. Somchai Ngamdamrongkiat signed a management agreement for Shama Hub Ladprao on January 22, 2026, at Amari Bangkok. Shama Hub Ladprao, the first in Thailand and third in the region, is designed for flexible urban living in a strategic urban area. This is the second project with ONYX, following Shama Yen Akat. Shama currently operates 23 properties across Thailand, Greater China, and Malaysia.

2 min

Treehouse Hotel Miami Beach Taking Root Soon

🏖️ Treehouse Hotel Miami Beach is set to open in early 2029, bringing its playful, design-forward style to Miami Beach, Florida. Developed by Keyah Real Estate Group and designed by Rottet Studio, the hotel will incorporate Art Deco and Miami Modern designs. The location will feature a rooftop pool, a wellness club, and a serviced beach club. Originally launched in London in 2019, Treehouse Hotels includes sites in Manchester and Silicon Valley.

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