Direct booking in 2026: Personalization, AI visibility and experience
💻 Feb 17, 2026: Hotels globally are focusing on AI-driven travel assistants to enhance booking, personalizing experiences to attract direct bookings. Despite the dominance of online travel agencies (OTAs) due to convenience and transparency, AI is reshaping booking behavior. Key strategies include capturing first-party data to build loyalty, offering value-added perks, and using intelligent booking assistants and guest reviews for better visibility and conversions. Early and post-stay engagement enhances repeat bookings and strengthens guest relationships.
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