Automatic

The hospitality industry doesn’t need more buzzwords or metaverse-ready ideas. What matters is creating online experiences that put guests first and drive measurable results.

Think about all the things we say we want to do but do not have time for: follow-up calls to candidates, monthly wellness check-ins/stay interviews, individualized onboarding paths, coaching based on performance data.

Resorts around the world are rethinking guest experience beyond linens, scents, and check-in efficiency. One shift gaining momentum: turning everyday touchpoints into emotional keepsakes. Key cards, once a functional necessity, are now becoming part of the story guests bring home.

The company outlines a three-phase plan to turn Airbnb into a conversational, end-to-end AI platform Nov 7, 2025 Airbnb is experimenting with a new “What” search box that uses natural…

Hotels and OTAs move beyond the direct-vs-indirect debate to focus on trust, experience, and emotion Nov 7, 2025 At WiT Singapore 2025, industry leaders from COMO Hotels, Booking.com, and Trip.com…

Nearly half of experiences are booked without accommodations as the company tests hotels and deepens AI integration Nov 7, 2025 Airbnb’s strategy to grow beyond home stays is gaining traction.…

The company deepens its OpenAI partnership while B2B bookings and AI-driven personalization fuel strong quarterly results Nov 7, 2025 Expedia Group used its Q3 2025 earnings call to detail its…