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For-Sight Strengthens Guest Engagement with Launch of New Loyalty Module

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  • 27 February 2026
For-Sight partners with Inspire Loyalty to integrate loyalty program management directly into their CRM platform, enabling automated rewards and personalized marketing campaigns.
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MICHELIN-Starred Baan Tepa elevates dining excellence with Shiji’s Infrasys POS

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  • 27 February 2026
Shiji deployed its Infrasys POS at Bangkok's MICHELIN-starred Baan Tepa, integrating reservations, inventory, and reporting in one platform.
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Emotional Intelligence in Management to Lead Sustainable Tourism

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  • 27 February 2026
The research proposes that ability-emotional intelligence can be taught as a core management skill for tourism entrepreneurs balancing economic and social objectives.
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Why reputation management directly impacts your hotel’s visibility (and bookings)

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  • 27 February 2026
The article explains how Google and OTAs use review volume, ratings, freshness and response rates in ranking algorithms that determine hotel visibility and bookings.
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Phone Calls Are “The Last Mile” of Hotel Distribution

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  • 27 February 2026
Hotels miss revenue opportunities when staff treat phone inquiries as interruptions rather than sales chances, potentially saving 10-25% in OTA commissions per converted call.
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Wristband Key Cards: Designed for Guests Who Travel Light

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  • 27 February 2026
Cotton and wood wristband key cards provide hands-free room access for resort guests who prefer not to carry traditional cards or rely on mobile keys.
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Direct Channel Benchmarking Identifies Gaps and Boosts Hotel Conversion Rates and Revenue

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  • 27 February 2026
📈 Feb 27, 2026: Direct channel benchmarking has become vital for hotels, identifying gaps in conversion, revenue, rate parity, and visitor behavior. Key metrics include conversion rates, booking numbers, and demand patterns. Common issues are low conversion and booking values, rate disparities, and poor mobile performance. Addressing these through strategic actions and optimization enhances direct revenue. For more insights, visit The Hotels Network.
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Flight Centre's TMC Brands Achieve Above-Market Growth, Positioning as World’s Third-Largest After Amex GBT-CWT Merger

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  • 27 February 2026
🛩 Flight Centre Travel Group, as of February 27, 2026, is now the world's third-largest Travel Management Company (TMC) after CWT merged with Amex GBT. The company’s brands, including FCM and Corporate Traveller, are outperforming the broader corporate travel market, showcasing robust demand and strategic success. The corporate division reports increased booking values and pre-tax profits, driven by technology and productivity gains. Diversification into payments, meetings, events, and consulting strengthens future performance prospects.
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OTAs Show Strong Growth Despite Declining Consumer Travel Spending: Implications for Hotel Distribution

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  • 27 February 2026
📈 Feb 27, 2026: OTAs like Booking Holdings, Airbnb, and Expedia achieved double-digit or high single-digit gross bookings growth amid a decline in consumer travel spending. Credit-card data reveals near-zero correlation between overall travel spending and OTA performance over the past three years. Growth is attributed to share capture, B2B expansion, and marketing efficiency rather than consumer demand. Expedia's B2B segment outperformed its consumer business, highlighting a shift in industry dynamics.
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U.S. Hotels See First RevPAR Growth Since March 2025, Driven by 0.6% ADR Increase

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  • 27 February 2026
📈 Feb 27, 2026, U.S. hotel industry: January 2026 saw Revenue per Available Room (RevPAR) increase by 0.4% to $79.69, the first rise since March 2025. Average daily rate increased by 0.6% to $152.09, offsetting a 0.2% occupancy drop to 52.4%. Minneapolis led major markets with a 17.5% occupancy increase and 25.9% RevPAR rise. Miami’s ADR rose 12.4% due to the CFP Playoff Championship Game, while Washington, D.C. and Tampa faced declines.
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