Automatic - 10 Minutes News for Hoteliers - Page 89

New hotel reservation scam spreads through major OTAs

🚨 Nov 14, 2025 - Travelers booking via Booking.com and Expedia are targeted by a phishing scam using compromised hotel accounts. Scammers send fake payment-verification requests, urging guests to verify payment to avoid cancellation. Attackers use a ClickFix attack to compromise hotel systems, deploy malware like PureRAT for remote access and credential theft. To stay safe, guests should verify payment requests directly with hotels using official contacts. Avoid trusting email or message requests for payment confirmation.

2 min

We fixed the transient problem. Now it’s time to fix group.

🏨 Hotels have improved transient direct bookings using sophisticated marketing, resulting in higher margins and stronger brand control. However, group rooms and meeting space sales still depend on outdated processes and intermediaries, affecting profits. A shift to direct group booking using targeted digital advertising, intelligent sales tools, and automation can reduce costs, speed up conversions, and enhance data ownership. This strategy offers significant commercial gains, aligning group sales success with transient booking achievements.

7 min

Introducing Snapfix Comply

📈 Snapfix Comply addresses hotel compliance challenges by providing a central platform to track and manage documentation, inspections, and certifications, minimizing risk exposure. It features a compliance dashboard that offers real-time status updates, automates reminders, and simplifies audit preparation. Trusted by over 700 hotels in 40+ countries, Snapfix Comply reduces time spent on manual tracking and enhances operational efficiency. It helps avoid fines, ensures safety, and supports strategic risk management across departments.

5 min

Lead nurturing champions: hotels mastering the human-digital balance

🏨 Eau Palm Beach Resort & Spa used Revinate’s platform to send automated, empathetic emails—resulting in $33.5 million revenue and a 60% open rate from cart abandonment messages. La Jolla Beach & Tennis Club achieved a 70% open rate and booked 275+ room nights in 12 months. The Meritage Resort & Spa converted 3% of leads with value-focused emails. Islamorada Resort Collection secured $1 million in six weeks by integrating CRM data with call center operations for personalized follow-ups.

3 min

U.S. hotel results for week ending 8 November

🏨 ARLINGTON, Va., 2-8 November 2025: The U.S. hotel industry reported a 2.5% rise in occupancy to 64.2%, a 3.6% increase in the average daily rate (ADR) to $162.70, and a 6.2% boost in revenue per available room (RevPAR) to $104.42. San Francisco and Washington, D.C. saw a 43% surge in RevPAR, with San Francisco experiencing a 23.1% occupancy increase and Washington, D.C. a 21.9% ADR jump. Tampa saw declines due to Hurricane Milton's impact.

4 min

Agentic AI for Hotels: Mews outlines the future of intelligent hospitality

💡 Amsterdam, Mews launched a report on AI in hospitality. Agentic AI will reshape hotel operations with autonomous agents acting across revenue, operations, and guest services. 92% of travel firms have used generative AI, but mainly for basic tasks. Mews' acquisition of DataChat aids this AI evolution. Mews supports 12,500+ customers in 85+ countries and has raised $410 million for innovation. The report is available online, detailing AI’s role in enhancing efficiency and guest satisfaction.

2 min

GTBA Welcomes the End of Government Shutdown and Calls for Ongoing Bi-Partisan Co-operation to Prevent Further Shutdowns

✈️ U.S. Congress passed a resolution reopening the government through January 30, providing backpay to federal workers. This follows a 43-day shutdown, raising concerns about TSA flight reductions. Business travel contributes $421 billion annually to the U.S. economy. A GBTA poll found 94% of travel management professionals concerned about flight cancellations, with 67% very concerned. GBTA represents a $1.48 trillion industry globally, advocating for sustainable travel solutions.

4 min

Europe’s tourism shows resilience amid higher costs and shifting travel trends

🗺️ European Travel Commission's Q3 2025 report shows a 9.9% expected rise in traveller spending. International arrivals to Europe increased by 3%, with overnight stays up 2.7%. Southern Mediterranean destinations like Malta (+12%) and Cyprus (+10%) reported growth, while Germany (-2%) and Türkiye (-1%) saw declines. AI in travel planning doubled to 18%, with China leading at 40%. Long-haul arrivals from Japan and China increased by 24% and 21% respectively. Europe anticipates a 6.8% rise in arrivals for 2026.

2 min

Branded Hotel’s Contactless Check-In: Who has the better technology?

📱 Hilton, Marriott, and IHG offer mobile check-in via their apps. IHG requires Elite membership for mobile check-in. Marriott provides mobile keys to access hotel areas and has a Siri shortcut. Hilton allows check-in 24 hours before arrival and lets users choose rooms via a digital floor plan. Both Marriott and Hilton offer digital keys, but this technology is not available in all hotels yet. Eligibility for these services requires rewards membership.

1 min

U.S. Travel on Passage of Government Funding Bill

🛫 After 43 days of chaos, Congress passed a resolution to fund the U.S. government, saving $6 billion in lost travel spending. The shutdown jeopardized essential services and caused pain for travelers and federal workers. Essential federal workers like air traffic controllers and TSA officers must be paid during shutdowns. The U.S. Travel Association, representing the $1.3 trillion travel industry, urges investment in infrastructure and workforce for future stability.

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