Benjamin Verot

🛌 Hotel operations often rely on unofficial workarounds, leading to inefficiencies. Two HotelMinder consultants emphasize examining these for operational insights. Mikhail Volodin suggests a "Shadow IT audit" to uncover unofficial processes. Manuel Kuckenberger advises questioning employees to understand workarounds. New staff can provide fresh perspectives on inefficiencies. Evaluate using six criteria: capability, configuration, connectivity, competency, complexity, and coverage. Address underlying causes before investing in new solutions, to enhance profitability and guest experience.