Christina K.   Dimitriou

🏨 Staffing shortages challenge the hospitality industry, with hotel employment down nearly 10% from pre-pandemic levels. Despite higher wages and expanded benefits, 65% of hotels report shortages (AHLA, 2025). Turnover incurs high costs, but 42% of it is preventable through better management (Tatel & Wigert, 2026). Leadership practices, like transparent communication and fostering psychological safety, can mitigate burnout and improve retention, crucial for maintaining service consistency and enhancing guest experiences.