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Cloudbeds

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13 hotel technology trends every hotelier needs to know

🏨 Hospitality tech trends include cloud-native tools with open APIs, RMS adoption, AI language models, digital check-in/keyless entry, guest experience hubs, unified inboxes, digital internal communications, conversational commerce, AI-based translation, integrated payment processing, end-to-end reputation management, Google Analytics 4, and IoT technology. RMS data processing doubled since 2018. 34% of chains implemented digital check-in/keyless entry; another 34% plan to. Only 35% have chatbots on websites. Integrated payment solutions score 8.8/10 in importance, but only 34% have implemented them. AI enhances guest experience and operational efficiency.
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Business intelligence for hotels (+7 leading BI solutions)

📊 Hotel business intelligence (BI) enables strategic decision-making through data collection and analysis from various sources, like the property management system (PMS) and revenue management system (RMS). BI tools help visualize KPIs, streamline data collection, and optimize performance for increased revenue and enhanced guest experiences. Key features of BI software include advanced reporting, competitive intelligence, cloud-based services, forecasting, data management, multi-property functionality, and an open API. Cloudbeds Insights is one of seven highlighted solutions, integrating with existing systems and offering real-time data and custom reporting to support various hotel department goals. Other solutions include Amadeus, D-Edge, Duetto, Lighthouse, M3, and Omniboost.
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