Colin Tessier

Hotel operators are under growing pressure to improve labor productivity while managing rising costs and persistent staffing challenges. A recent industry report found that hours per occupied room declined in the first half of 2026, signaling productivity gains even as labor cost pressures continued. But efficiency gains alone may not be enough to sustain performance if hotels cannot consistently fill critical roles. Chris Richardson, president and general counsel at BDV Solutions, a Vanteo company, spoke […] The post Addressing Hotel Staffing Challenges Through Long-Term Planning appeared first on LODGING Magazine.

🧠 The Westin Riverfront Resort & Spa recently earned Platinum H.O.P.E. Certification after completing a 12-month workplace mental health and suicide prevention program. Facilitated by Eagle County nonprofit SpeakUp ReachOut, the training taught the resort’s team best practices to support employee mental health. H.O.P.E. stands for “Helping Our People Elevate Through Tough Times.”

🍽 Avendra International, at Aramark’s Philadelphia event, showcased innovations in procurement and AI technology on October 2023. They emphasized the Culinary Innovation Group's expansion, led by Paul Carr and Paul Bloxham, enhancing menu and sustainability practices. Eleanor Waddell highlighted labor challenges, while Natily Santos detailed sustainable sourcing with suppliers. Autumn Bayles noted luxury sector resilience to rising costs. Their AI platform, Sourcient, aids responsible sourcing. Technologies aim to improve hospitality operations amidst ongoing industry challenges.

📚 Gary Horton, president of Resolute Road Hospitality, discussed the company's owner-first approach at The Lodging Conference in Phoenix, Arizona. Emphasizing customization, Resolute Road adapts its involvement based on owner needs. The company leverages existing technology efficiently without rushing to adopt new tools. AI aids in efficiency, particularly in accounting, but human oversight remains vital. By 2027, Horton aims to enhance "human experiences," focusing on fundamental hospitality practices like personal connections and guest interactions.