Hotel group performance: the battle now rages over the ecosystem as well as the pipeline
📍 Marriott Bonvoy, Hyatt's Bonus Journeys, and Choice Privileges are intensifying loyalty programs for 2025. The hospitality sector is shifting from asset ownership to asset-light models, focusing on customer relations and loyalty as strategic assets. Operators prioritize demand generation and pricing power, transferring real estate ownership to institutional investors. This approach fosters international expansion and reduces real estate risks, while enhancing "stickiness" to retain customer loyalty and satisfy investors.
Share
