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Eloise Hanson

160 posts
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  • 2 min

Shangri-La adds humanoid to workforce at Shanghai hotel

  • Eloise Hanson
  • 31 October 2025
🤖 Shangri-La Traders and Shanghai Hongqiao Airport Hotel, China, recently inaugurated with KEENON Robotics’ XMAN-R1 humanoid greeter. The hotel, opened earlier this week, marks Shangri-La's fifth Shanghai property and the debut of the refreshed Traders brand. XMAN-R1 uses KEENON's KOM2.0 model for interactive tasks. Supported by robots like W3 for deliveries, S100 for luggage, and C40 for cleaning, the initiative showcases enhanced hotel operations and guest experiences.
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  • 2 min

The Hoxton set for Madrid opening next year

  • Eloise Hanson
  • 31 October 2025
🏨 Ennismore plans to open The Hoxton, Madrid in 2026 at Plaza de Santa Ana, marking its second Spanish location after Barcelona (opened 2022). The hotel will feature 192 rooms, an all-day coffee bar, Il Bambini Club, and rooftop bar Cayo Coco. Refurbishment is led by Petra AM and Urban Input Group. Part of Ennismore’s global expansion, other future openings include Oslo, Kraków, Hamburg, Melbourne, and Nashville.
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  • 2 min

Stay Original Company expands with acquisition of the Eastbury Hotel

  • Eloise Hanson
  • 30 October 2025
🏨 UK: The Eastbury Hotel in Sherborne, Dorset, sold by the de Savary family to Stay Original Company. Seventh addition to their portfolio of boutique hotels. Refurbishment set for 2026, featuring new interiors and an all-day dining with a bakery. Originally refurbished in 2018 by Peter and Lana de Savary, adding a spa and luxury potting sheds. Knight Frank's Matthew Smith facilitated the sale. Stay Original directors Greacen and Brooke-Webb express excitement about the acquisition.
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  • 2 min

US hotels are losing $31 million a day due to government shutdown

  • Eloise Hanson
  • 29 October 2025
💸 US government shutdown since October 1 has cost the hotel industry $650 million, losing $31 million daily. Over 30 hospitality associations, including AHLA, plead for resolution to protect holiday travel. Shutdown impacts travel, causing trip cancellations and weakened consumer confidence. The hotel sector supports 2.1 million direct jobs and almost nine million overall. Rosanna Maietta, AHLA’s CEO, calls for urgent government action to safeguard the vital travel and hospitality sectors.
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  • 2 min

Hyatt reveals plans to open Andaz Hiroshima in 2027

  • Eloise Hanson
  • 28 October 2025
🏨 Hyatt Hotels Corporation will open the Andaz Hiroshima in 2027 through a management agreement with Takenaka Corporation. Located in central Hiroshima, the hotel will occupy the 21st to 31st floors of a high-rise building. It will feature 235 guest rooms and suites, restaurants, a rooftop bar, a fitness center with an indoor pool, and event spaces. This will be the second Andaz hotel in Japan, following the Tokyo location.
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  • 2 min

360 hours per employee lost annually due to disconnected systems 

  • Eloise Hanson
  • 27 October 2025
📈 Globally, Access Hospitality's survey highlighted inefficiencies in hospitality tech. Disconnected systems result in 16% wasted operational costs and 360 lost hours per year. In the UK and Ireland, managers lose 286 hours annually, while hotels face 322 hours lost. Switzerland tops the list with 470 hours lost, followed by Austria at 382 hours. The US and Indonesia use 4.1 systems, losing 312 hours. Despite this, nearly half of businesses see AI as a solution to enhance efficiency.
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  • 2 min

Kimpton to debut in Austria mid-2028

  • Eloise Hanson
  • 27 October 2025
🏨 IHG and tristar Austria GmbH will open the Kimpton Salzburg by mid-2028, marking Kimpton's Austrian debut. Located by the Salzach River, the hotel will feature 119 rooms, including 11 suites. Part of a Midstad-led redevelopment, it adds to IHG's 210 hotels open and 63 in development across the DACH region. Salzburg, Austria's second-largest hospitality market, presents a strategic opportunity for Kimpton.
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  • 2 min

Melia to debut branded residences in Miami

  • Eloise Hanson
  • 24 October 2025
🏠 Who? Melia Hotels International. When? Announcement in 2025. Where? Miami, Brickell district. What? 110 branded residences with luxury amenities like an infinity pool, wellness center, and dining. How? Developed by Urban Network Capital Group, designed by Concepto Taller de Arquitectura and Adriana Hoyos Design Studio. Owners can join a rental program. Why? Expanding Melia's presence in the North American branded residences market, following projects in Dubai, Vietnam, and future developments in Seychelles and Montenegro.
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  • 1 min

Park Tower Hotel secures £348 million refinancing loan

  • Eloise Hanson
  • 23 October 2025
🏠 King Street Capital Management UK, Cohort Capital, and Apollo funds secured a £348 million senior loan to refinance The Park Tower Hotel, located in Knightsbridge, London.
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  • 1 min

Canary Technologies launches AI-powered payments hub

  • Eloise Hanson
  • 22 October 2025
💸 Canary Technologies launched an AI-powered Sales & Catering Payments Hub in the US to automate workflows for sales, events, and finance teams. The platform, available immediately, allows hotels to finalize contracts and process payments via card or ACH, reducing transaction costs. SJ Sawhney, co-founder, stated that it enhances client engagement and accelerates deal closures. The hub integrates seamlessly with Canary's guest journey platform, streamlining operations across departments.
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